Front office staff
4.8 of 5
Location
4.9 of 5
Rooms and services
4.7 of 5
Cleanliness
4.7 of 5
Equipment & facilities
4.5 of 5
Value/money
4.5 of 5
Overall(281 reviews)
4.7 of 5
Overall (281 reviews)
by Zhanna - RESIDENCE MASNA - studio apartment
Stayed in Apr-11
Great location,but very noisy. You can hear music all night long. TV is too old. I couldn't find English or Russian channels. Next time I will ask you to find for me something better.
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 3
Value/money - 4
by Ranko - RESIDENCE MASNA - studio apartment
Stayed in Mar-11
amazing Booked this apartment online for an amazing price. Was upgraded to executive suite for free. Staff at the reception (not same building) were very friendly and even walked me to the hotel, which was in the most popular part of town. The room was in pristine condition. Huge bathroom, stocked kitchenette, clean upholstery. No issues anywhere except that all the TV stations (which were satellite by the way) were in german (minor minor chance that i didn't tune the right ones, but i doubt it)...high security measures, key cards to front door, room door, programmable safe. TV, DVD player, entertainment system + sub in the room. The best part of all on the last day i showed up and asked to extend my stay by one more day and they gave me the same room, same daily rate, no problems. I can't say enough good things about this place. As this was presumably low season (march) hopefully summer visitors have the same experience as well.
Positivegreat staff, amazing apartment, great location
Negativenone
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 4
Value/money - 5
by NIKOS - RESIDENCE MASNA - studio apartment
Stayed in Mar-11
Positivegreat locotion nice big room great value for money
Negativethe fact that we had to give 100 euros for safety deposit and we were not informed about it until the check in
Front office staff - 4
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Elena Isabel Ortega - RESIDENCE MASNA - studio apartment
Stayed in Mar-11
all was great as I have mentioned above, we only have a problem with wifi connection but you solved it really quickly. I have some suggestion for the bathroom - put a curtain in the window next to de WC - put a trade or something similar in the shower, it would be usefull to put there sahmpoos, shower gel..... - one more socket apart from the one in which you splug in the hair dryer.
Positiveall was great
Negativewifi
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Barak - RESIDENCE MASNA - studio apartment
Stayed in Mar-11
great vacation
Positivefantastic apartment, fantastic location
NegativeTV (only one channel) and internet (most of the time no connection)
Front office staff - 4
Location - 5
Rooms and services - 3
Cleanliness - 5
Equipment & facilities - 4
Value/money - 5
