Front office staff
4.8 of 5
Location
4.9 of 5
Rooms and services
4.7 of 5
Cleanliness
4.7 of 5
Equipment & facilities
4.4 of 5
Value/money
4.5 of 5
Overall(368 reviews)
4.6 of 5
Overall (368 reviews)
by Viorel - RESIDENCE MASNA - one-bedroom apartment
Stayed in Dec-19
Very central, Christmassy flavor Strongly recommend to those who are looking for quiet, cosy accommodation just in the middle of old town attractions.
PositivePerfect location, cosy and well equipped flat, next to very lovely Christmas atmosphere
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Charles - RESIDENCE MASNA - one-bedroom apartment
Stayed in Oct-19
Our Visit To Prague We truly appreciated the complimentary transfer from the airport, but were confused about payment on the return trip. I thought it was $20 US dollars, but the driver insisted on more, so he got twice that much. Maybe it was $20 per person?
PositiveNice, clean room.
NegativeNo office personal on site.
Front office staff - 3
Location - 5
Rooms and services - 3
Cleanliness - 5
Equipment & facilities - 5
Value/money - 4
by Mitchell - RESIDENCE MASNA - one-bedroom apartment
Stayed in Oct-19
Wonderful vacation holiday The apartment is located in old town just a minutes walk to the old clock. The bed was more comfortable then the one at home. The service was exceptional with excellent communication and attentiveness. Oddly enough the two things I wish we would have experienced were right outside the front door: The Beer Spa and the Agave restaurant. We will return and not hesitate to stay again.
PositiveGreat location, easy access, quiet and comfortable
NegativeWe wish we had several more days to enjoy the apartment and Prague
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 4
by Paolo - RESIDENCE MASNA - one-bedroom apartment
Stayed in Oct-19
Family trip to Prague The apartment is central located, few steps away from the main square. The staff is young and friendly and always proactive. We are unfortunately not satisfied regarding the transfer service arranged through you: - transfer in : dirty van with strong smell - transfer out: the driver left us far away from the entrance pf the terminal due to the fact that according to him in order to approach the area we will need to pay an extra cost for the parking. In doing so, he left us without any further explanation in the cold weater of the early morning and we had to walk to the terminal. Not so professional.. We have been a bit upset due to the fact that other Italian friends have taken a similar service provided from a private company and they paid even less and have a driver more guest oriented .
PositiveLocation, young and friendly staff
NegativeNot so clean (spiderwebs on the walls, mouldy above the shower)
Front office staff - 5
Location - 5
Rooms and services - 4
Cleanliness - 2
Equipment & facilities - 4
Value/money - 3
by Ronald - RESIDENCE MASNA - one-bedroom apartment
Stayed in Sep-19
Anniversary treat You couldn't get better in my opinion. Beats hotel accommodation hands down and was central to old town. From taxi transfer from the station, to booking, and on to the apartment was perfect. The apartment was so, so quiet. Peaceful few days spent in Prague with everything literally on your doorstep.
PositiveOld Town location - perfect
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5