Front office staff
4.9 of 5
Location
4.9 of 5
Rooms and services
4.8 of 5
Cleanliness
4.8 of 5
Equipment & facilities
4.7 of 5
Value/money
4.7 of 5
Overall(796 reviews)
4.8 of 5
Overall (796 reviews)
by ROSLYN - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in Jun-11
Our week in Prague We were very happy with the apartment and would return and definitely recommend them. The staff helped with concierge services so you do not miss anything by not staying in a hotel. Only issue - We were warned by staff that cleaning is between 11am and 4pm but when you go out for a few hours and return in afternoon it is disappointing if the cleaner has not been in. I do not want the negative summary published it is only for the management. thank you for your efficient services and communication. Roz MacAllan
PositiveFrom complimentary pickup all went well, spacious apartment, good position, and nice staff to deal with.
NegativeCleaner on 4 days out of 5 did not clean until end of day so when we came back in we felt we would be disturbed- cleaning from 11am to 4pm and she came in at 3.30pm, would prefer earlier next time
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Brian - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in Jun-11
Positive
Negative
Front office staff - 4
Location - 4
Rooms and services - 4
Cleanliness - 5
Equipment & facilities - 5
Value/money - 4
by Charlene - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in Jun-11
Best decision we made We stayed in apartment Residence Karolina unit 22 and loved it. We enjoyed the flexibility of cooking our own meals and having breakfast in the privacy of the apartment. Our location was perfect top to see all the sites of Prague. The beds were very comfortable, the apartment very spacious, the aircon was strong enough to give us reprieve from the summer weather and best was the wifi which was was very strong too. they had satellite tv (missed the cartoon channel for the kids) however wifi was more than enough to entertain them while at the apartment. We were picked up by a taxi at the airport arranged by the hotel and brought back with no hassle. The best was receiving an email offering to make the first grocery purchase for us in advance by the staff. You won't get that service in a hotel. we loved this apartment and highly recommend it to anyone staying to visit Prague. kudos to the team
PositiveLoved the apartment with all the amenities of home away from home
NegativeCreaky sofa bed otherwise it was perfect!
Front office staff - 4
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Alan - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in Jun-11
prague holidays Great location, clean and specious one bedroom apartment. Definetly would stay in again. Well done Karolina team.
Positivegreat place to stay, we would (will) choose karolina residence again
Negativena
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Maura - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in Jun-11
Bad Ending to a Great Visit Our last day was horrible. Housekeeping showed up at 9 am thinking we had checked out. I called the front desk and explained they had made a mistake. They said everything was fine. An hour later, a new guest with his luggage entered our room! Despite the fact that I had emails confirming our reservation, the staff insisted we had to move to another room because it had been rented to another guest. We eventually got tired of arguing and packed up and moved to another room so we could salvage the afternoon after wasting all morning on this. I think the confusion was largely due to language issues. Wished we had booked through a travel agent with Prague connections. I feel certain we would have not wasted most of our last day there if we had. Still very angry that our otherwise great vacation ended with this stress. I would be happy to provide the emails to and from PCA apartments to verify our experience. Our email is Verneryan@aol.com.
PositiveGreat location and value, spacious rooms, beds were larger than average for Europe and had comfortable mattresses on platforms. Great combination. No backaches.
NegativeFront rooms are noisy at night. Request ones in the back if you are a light sleeper
Front office staff - 3
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 4
Value/money - 5