Front office staff
4.9 of 5
Location
4.9 of 5
Rooms and services
4.8 of 5
Cleanliness
4.8 of 5
Equipment & facilities
4.7 of 5
Value/money
4.7 of 5
Overall(800 reviews)
4.8 of 5
Overall (800 reviews)
by Bettina - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in Jun-11
We had a wonderful experience at Residence Karolina and would highly recommend it.
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Cedric - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in Jun-11
Very good choice for a short stay and i believe also a longer stay.......will use it again when i come back to prague
Positiveperfect location, staff was very helpful and nice, and flat was bigger than expected, cleaner was coming everyday and new towels everyday too
Negativenot enuff bedsheets for sofa bed........
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 4
by Patrick - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in Jan-11
Christmas in Prague - TWO STAYS Xmas 2010 and Jan 2011 We stayed twice at Residence Karoliny. The first apartment we stayed at over Christmas was great. We arrived in Prague two days late - and our first night at Karoliny had to be cancelled. The delay was after arriving in London from Sydney Australia just in time to be held up by snow at Heathrow (for two days in row). After seeing the very pretty 1 hour snowstorm in London - that closed Heathrow for four days - we gave up on plane travel and 'bussed it' for 22 hours ... and not on one of Czech's high quality 'student buses' ... Why mention this - well Prague City Apartments were great about this change - and told us not to worry - in the ende there were no cancellation fees even though their apartment was empty the night we failed to arrive. There was a charge of AUD $14.89 (1560 Koruna) and that was it when the lost night was changed to another night in January. Our "Christmas home" for six nights was a really lovely apartment with a really nice little snowy balcony looking into a fascinating courtyard
PositiveGreat Place to Stay - lovely window balcony in first apartment
NegativeParking tricky - Checkin VERY VERY slow
Front office staff - 4
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Clement - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in May-11
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by ROSLYN - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in Jun-11
Our week in Prague We were very happy with the apartment and would return and definitely recommend them. The staff helped with concierge services so you do not miss anything by not staying in a hotel. Only issue - We were warned by staff that cleaning is between 11am and 4pm but when you go out for a few hours and return in afternoon it is disappointing if the cleaner has not been in. I do not want the negative summary published it is only for the management. thank you for your efficient services and communication. Roz MacAllan
PositiveFrom complimentary pickup all went well, spacious apartment, good position, and nice staff to deal with.
NegativeCleaner on 4 days out of 5 did not clean until end of day so when we came back in we felt we would be disturbed- cleaning from 11am to 4pm and she came in at 3.30pm, would prefer earlier next time
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
