Front office staff
4.9 of 5
Location
4.9 of 5
Rooms and services
4.8 of 5
Cleanliness
4.8 of 5
Equipment & facilities
4.7 of 5
Value/money
4.7 of 5
Overall(800 reviews)
4.8 of 5
Overall (800 reviews)
by Stephen - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in Apr-11
First visit to Prague The staff was excellent. We needed help with the cable TV and a staffer came over immediately and fixed the problem. The last day we needed help getting airline boarding passes and a staffer at your office got it all done for us. We certainly will recommend you to any friend visiting your city!
PositiveExcellent value
NegativeNone
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Clara - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in May-11
Nicely-renovated apartments in Central Prague On the plus side, the beautifully renovated executive apartments at Residence Karolina are fully equipped (kitchens have everything from cutlery to tea pots to glassware; bathroom has a modern washer/dryer), and have wonderful high ceilings and snazzy furniture. On the negative side, despite paying for an extra bed which was included in black-and-white on the reservation, housekeeping failed to provide the bed, which led to late-night antics as the front desk staff ran around at 11pm trying to filch bedding from other apartments and make up a temporary sofa bed. Housekeeping made other mistakes: turning on at 5pm a fully-cleaned, dry set of dishes I was hoping to put away upon my return to the room; not replacing an obviously empty roll of kitchen towels. Take care also to arrange for taxi pick-up and drop-offs well in advance by e-mail: I was initially told by the concierge that the pick-ups were included in the cost of my room (they weren't); then found out that requesting a taxi eight hours in advance
PositiveExcellent location, fully-equipped kitchens + washing machine
NegativeHousekeeping made several mistakes
Front office staff - 4
Location - 5
Rooms and services - 4
Cleanliness - 4
Equipment & facilities - 5
Value/money - 4
by Ruth - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in May-11
ideal apartment
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Winston - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in May-11
Lovely apartment in Prague Firstly, the reception was friendly and helpful. She told us how to get around, where are the attractions, and also the nearest supermarket. These were excellent value added services, so keep up the great work! She also showed us the apartment herself. The apartment was surprisingly huge and clean. The kitchen was huge too. On the whole, the entire apartment was very well equipped. To top it off, my apartment had a wonderful view of Prague Castle. It was one apartment which I cannot wait to get back for a good rest. I cannot ask for more.
PositiveSpacious room. Nice Kitchen. Great reception.
NegativeNone!!
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Tyler - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in May-11
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
