Front office staff
4.8 of 5
Location
4.9 of 5
Rooms and services
4.7 of 5
Cleanliness
4.6 of 5
Equipment & facilities
4.5 of 5
Value/money
4.6 of 5
Overall(162 reviews)
4.7 of 5
Overall (162 reviews)
by Marion - RESIDENCE RYBNA - RED HORSE - one-bedroom apartment
Stayed in Dec-18
Home sweet home Comfortable stay with excellent 24/7 concierge with prompt service to anything you need.Perfect location.
PositiveYour home away from home..you will never feel home sick.
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Natalie - RESIDENCE RYBNA - RED HORSE - one-bedroom apartment
Stayed in Oct-18
best of the best thank you very much we had the best time!
Positiveaccesiable proffesional office
Negativeall perfect
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Theofani - RESIDENCE RYBNA - RED HORSE - one-bedroom apartment
Stayed in Aug-18
Everything was fantastic. Thank you very much for your help and support all this period we stayed at Rybna apartments.
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 4
Equipment & facilities - 5
Value/money - 4
by Cristina - RESIDENCE RYBNA - RED HORSE - one-bedroom apartment
Stayed in Aug-18
A bed in Stare Mesto Kitchen with non-functioning toaster, lack of dish drainer, only one dishcloth for 5 days. Bathroom without window and behind a glas door in the bedroom. Smart tv not picking up any channels, only app.
PositiveAir conditioning worked
NegativeThe kitchenette was insufficient
Front office staff - 4
Location - 3
Rooms and services - 3
Cleanliness - 3
Equipment & facilities - 2
Value/money - 3
by Samuel - RESIDENCE RYBNA - RED HORSE - one-bedroom apartment
Stayed in Aug-18
A mixed bag for our 40th Anniversary I had read reviews where upon knowing that it was an anniversary or honeymoon, that the guests arrived to flowers and wine. That was not our experience. We arranged to check-in at the apartment rather than the rental office, but even though I had email documentation, the staff seemed put-out that they would have to come to the rental location. We waited in the heat for a quite a while and when we finally did go up to the apartment the cleaning staff was still there cleaning the apartment. The AC was not working at the beginning, so it was very hot. There was a strong odor in the apartment and one of the curtains seemed to be falling down. The staff apologized for the problems and said they would fix the curtain, get the AC running, and send over a couple of bottles of Prosecco to make up for the problems. Eventually, we got the AC working, and someone did come to fix the curtain, but the Prosecco never arrived. There were other nagging problems. The hairdryer did not work - no big deal really, but o
PositivePerfect Old Town location, comfortable bed, washer & drying rack
NegativeMaybe your experience will go better than ours
Front office staff - 3
Location - 5
Rooms and services - 3
Cleanliness - 3
Equipment & facilities - 3
Value/money - 3
