Front office staff
4.8 of 5
Location
4.9 of 5
Rooms and services
4.7 of 5
Cleanliness
4.7 of 5
Equipment & facilities
4.4 of 5
Value/money
4.5 of 5
Overall(368 reviews)
4.6 of 5
Overall (368 reviews)
by Alexander - RESIDENCE MASNA - one-bedroom apartment
Stayed in May-12
Masna Prague - perfect location Nice apartment in a perfect location in Prague that was still nicely quiet during our stay. Only minus-points were the cleanliness of the floor, which we found not sufficient for our little baby crawling on the floor. The second day the towels we put on the floor for exchanging were put back on the stack and not removed. After that it was fine. Note that we made no complaints regarding the above so it might have been corrected by the friendly staff had we done this. A minor note is that the elevator does not go down to the entrance floor level and the baby carrier has to be carried up a level of stairs every time you go in and out. Overall, I would definitely return and can recommend this apartment for a visit to Prague.
PositiveLocation, location, location, spacious apartment with small balcony
NegativeCleanliness should be improved - floor was clearly not mopped (found cookies of previous visitors) and some fungus in bathroom
Front office staff - 4
Location - 5
Rooms and services - 4
Cleanliness - 3
Equipment & facilities - 4
Value/money - 3
by Edward - RESIDENCE MASNA - one-bedroom apartment
Stayed in Apr-12
Hidden gem in the center of the City First time staying in an apartment and was overwhelmingly satisfied. Started off on the wrong foot as I didn't bother to read the e-mail and notice you check in at the main office. Didn't matter, the staff rushed over and checked me in on site and they were very nice about it too boot! All I can say is WOW that is service. The apartment is large with a nice bed, full kitchen and large bathroom (you don't get those often in Europe). Everything was clean and modern, the staff was helpful and the location was right in the middle of great restaurants. You are only a few minutes from any of the sites you wish to see. I would definitely stay again.
PositiveOutstanding location and value for the money
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Jan - RESIDENCE MASNA - one-bedroom apartment
Stayed in May-12
Family holiday This was a wonderful apartment in a fabulous location. Airy, spacious, clean and bright. Two minutes from the Old Square which admittedly meant we got a bit of local noise at night, so we just closed the windows, but we just loved it. One negative note was the kitchen had a few essentials missing, but the office staff ( and there was a 24 hour service line to call, which was great) attended to this straight away. Maybe we could have found something cheaper in Prague, but highly recommended especially for the wonderful office staff
PositiveFabulous back up service from office staff
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 3
Value/money - 4
by Rose - RESIDENCE MASNA - one-bedroom apartment
Stayed in May-12
Wonderful stay in Prague We visited our son while he was studying abroad and saying at Residence Masna was just perfect. The location was only a few steps outside the main square. The apartment was clean and comfortable and when we arrived we found that the staff had upgraded us to a 1 bedroom from a studio. The staff could not have been nicer. I would highly recommend this apartment if you are visiting Prague.
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Philip - RESIDENCE MASNA - one-bedroom apartment
Stayed in Apr-12
Don't expect any sleep at this apartment! A really nice apartment, light and airy, in a great situation. Daily cleaning great. As you can guess by earlier comments, the fatal flaw in this apartment is the club close by - which is open EVERY NIGHT, from 11pm to dawn. The noise from the club, plus street noise is very high, and the only way we could get some sleep was by moving the mattress into the corridor and sleeping there!
Positive
NegativeClub sutiuated near to biuilding, with high noise levles from 11pm to 5am in the morning - unless you like clubbing, avoid this apartment!
Front office staff - 3
Location - 1
Rooms and services - 4
Cleanliness - 5
Equipment & facilities - 3
Value/money - 2