Front office staff
4.9 of 5
Location
4.9 of 5
Rooms and services
4.8 of 5
Cleanliness
4.8 of 5
Equipment & facilities
4.7 of 5
Value/money
4.7 of 5
Overall(800 reviews)
4.8 of 5
Overall (800 reviews)
by Michele - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in Jul-15
Beautiful Prague The apartment was an excellent standard. All amenities were of top standard. There is only a couple of things. The staff were very helpful but a little short on knowledge. We had booked an apartment well in advance and two days before our arrival we were told we could not have the apartment we had booked because a customer wanted to stay longer. We were offered another apartment that was smaller for the same price and a floor higher with no lift and to compensate a free trip from the train station which had previously been offered. When I went back and said this was not acceptable the staff member did look for another apartment which was good. The staff were very helpful in resolving this problem however I am a little disappointed that we were given such short notice of the change.
PositiveApartment was amazing and centrally located. Walking distance to everything.
NegativeStaff were good but a little short on knowledge
Front office staff - 4
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 4
by Terrance - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in Jun-15
We had a great stay at PCA! The location was excellent while the apartment was large clean and functional.
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Placida - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in Jul-15
Great spot Overall very good and would recommend to friends.
Positive
NegativeEverything was excellent. The only criticism we had was in relation to bath towels. We were given 2 in the room but there were 4 of us. We asked on several occasions but were only offered these on the last day. A tad disappointing...
Front office staff - 5
Location - 5
Rooms and services - 3
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Sarah - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in Jul-15
We could not have chosen a better place and your staff were just great!
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Robert - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in Jun-15
Pefect location and plenty of airy space We had an internal, courtyard-view apartment, so it was very quiet. High ceilings, airy with many windows, lots of storage and moving-around space. We were surprised at the large open feel. The building is very attractive, with large and beautiful stone staircase. Location is perfect, as every attraction is within a short walk - 15 minutes takes you to all of the good places. Large grocery store within five minutes walk, smaller fruit and mini-marts within two minutes. Very glad we avoided an apartment in the castle area, as this entails a lot of steep walks to get in and out. Stay at the Karolina, and you have it best. Kitchen is large and light, with good appliances. Washing machine a huge plus. Only negatives are minor: difficult to use shower without spraying water onto bathroom floor; tub is a tall step up that would be difficult for elderly. A grab-bar would be a huge help, as would a shower curtain.. Overall, we highly recommend. We stay in many apartment rentals internationally, and this on
PositiveWe would stay again; great value
Negative
Front office staff - 5
Location - 5
Rooms and services - 4
Cleanliness - 5
Equipment & facilities - 4
Value/money - 5
