Front office staff
4.8 of 5
Location
4.9 of 5
Rooms and services
4.7 of 5
Cleanliness
4.7 of 5
Equipment & facilities
4.4 of 5
Value/money
4.5 of 5
Overall(368 reviews)
4.6 of 5
Overall (368 reviews)
by Keven - RESIDENCE MASNA - one-bedroom apartment
Stayed in Sep-11
The front desk staff was very helpful, especially printing out my boarding pass, dealing with an unreliable tour operator, arranging a driver for my return to the airport, and having the apartment manager show me how to open the apartment door when I first arrived. The apartment itself was perfectly located and I enjoyed the restaurants and bakeries in the neighborhood. The only down-side was the disco next door which attracted a rather large and extremely loud group of revelers who partied every night til nearly 5 am. I finally had to close the balcony doors and turn on the fan to get any sleep. Having access to the computer on the 6th floor was wonderful since the apartment's wi-fi never worked. The TV was impossible to figure out and I finally gave up. If there is any way to offer larger bars of soap, I know it would be appreciated. It's hard to bathe with such a tiny scrap. Overall though, my stay at Prague Apartments was a positive experience and I would recommend it to my friends. Tha
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 4
Cleanliness - 5
Equipment & facilities - 4
Value/money - 5
by Garry - RESIDENCE MASNA - one-bedroom apartment
Stayed in Sep-11
Good Location and Apartment I very much like the place, and would highly recommend you to others. by way of improvement I suggest the items below, but this does not detract from my being very positive on your apartment: 1. consider a keycard without the room and address on it. if lost, someone would know where to go to steal 2. put a smaller coffee maker with a permanent filter 3. put a salt and pepper shaker in the apartment 4. on 3 occasions cleaning staff did not lock the door 5. empty garbage every day 6. put a hand railing on the entrance stairway 7. get rid of satellite tv, or provide a better guide of channels 8. half wall near kitchen table, makes eating area dark and seem claustrophobic 9. try to keep outside near front door cleaner (vomit, dog feces, garbage...) 10. windows needs mechanism to hold them in place. every time there was wind I had to close them, since wind moved them back and forth violently. You should have screen on windows, i kept getting small flies coming in.
Positivenice apartment, well set up, great location
Negativeonly small items needs to be addressed
Front office staff - 4
Location - 5
Rooms and services - 4
Cleanliness - 5
Equipment & facilities - 4
Value/money - 4
by Maureen - RESIDENCE MASNA - one-bedroom apartment
Stayed in Sep-11
Wonderful apartment, right in the centre, we could walk to everything.Excellent staff, who dealt with all questions promptly.
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 4
by Aidan - RESIDENCE MASNA - one-bedroom apartment
Stayed in Sep-11
Holiday It was a great location and apartment
PositivePerfect location
NegativePrague is very exspensive for tourist attractions
Front office staff - 4
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 4
Value/money - 4
by Raymond - RESIDENCE MASNA - one-bedroom apartment
Stayed in Sep-11
The Perfect Apartment, The Perfect Location. I love this place, the location and the staff that supports it. I felt as if I were home and worry free. Yet, I was 4500 miles away on a great WORRY-FREE vacation thanks to them.
PositiveYou will wnat for nothing, If there is, the staff will help you in perfect English. They have a hot line to the office. They are there 24/7. They can handle anything. THEY ARE PROACTIVE. They arrange functions for you so you can go on with your vaca
NegativeLiked to have had more English channels, movies and especially Fox News. Likes to have had a tub, not just a shower.
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5