Front office staff
4.8 of 5
Location
4.9 of 5
Rooms and services
4.7 of 5
Cleanliness
4.7 of 5
Equipment & facilities
4.4 of 5
Value/money
4.5 of 5
Overall(368 reviews)
4.6 of 5
Overall (368 reviews)
by Garry - RESIDENCE MASNA - one-bedroom apartment
Stayed in Sep-11
Good Location and Apartment I very much like the place, and would highly recommend you to others. by way of improvement I suggest the items below, but this does not detract from my being very positive on your apartment: 1. consider a keycard without the room and address on it. if lost, someone would know where to go to steal 2. put a smaller coffee maker with a permanent filter 3. put a salt and pepper shaker in the apartment 4. on 3 occasions cleaning staff did not lock the door 5. empty garbage every day 6. put a hand railing on the entrance stairway 7. get rid of satellite tv, or provide a better guide of channels 8. half wall near kitchen table, makes eating area dark and seem claustrophobic 9. try to keep outside near front door cleaner (vomit, dog feces, garbage...) 10. windows needs mechanism to hold them in place. every time there was wind I had to close them, since wind moved them back and forth violently. You should have screen on windows, i kept getting small flies coming in.
Positivenice apartment, well set up, great location
Negativeonly small items needs to be addressed
Front office staff - 4
Location - 5
Rooms and services - 4
Cleanliness - 5
Equipment & facilities - 4
Value/money - 4
by Maureen - RESIDENCE MASNA - one-bedroom apartment
Stayed in Sep-11
Wonderful apartment, right in the centre, we could walk to everything.Excellent staff, who dealt with all questions promptly.
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 4
by Aidan - RESIDENCE MASNA - one-bedroom apartment
Stayed in Sep-11
Holiday It was a great location and apartment
PositivePerfect location
NegativePrague is very exspensive for tourist attractions
Front office staff - 4
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 4
Value/money - 4
by Raymond - RESIDENCE MASNA - one-bedroom apartment
Stayed in Sep-11
The Perfect Apartment, The Perfect Location. I love this place, the location and the staff that supports it. I felt as if I were home and worry free. Yet, I was 4500 miles away on a great WORRY-FREE vacation thanks to them.
PositiveYou will wnat for nothing, If there is, the staff will help you in perfect English. They have a hot line to the office. They are there 24/7. They can handle anything. THEY ARE PROACTIVE. They arrange functions for you so you can go on with your vaca
NegativeLiked to have had more English channels, movies and especially Fox News. Likes to have had a tub, not just a shower.
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Boris - RESIDENCE MASNA - one-bedroom apartment
Stayed in Sep-11
Our stay ar Masna Great supportive customer service, very nice apartment clean and big, excellent location. On a negative side we had a few problems: - One morning hot water stopped running. It was very uncomfortable (my wife could not even wash shampoo). - The light did not turn on at the entrance to the building at night and there was no light at our floor for a few nights. I believe it is not just inconvenient but dangerous. - It was nosy at night from a nearby night club, as the windows in the lliving room (app 204) faced a street.
PositiveGreat location, large rooms, very good service
NegativeNosy at night, hot water problem (once), light on the floor and at the entrance to the building did not tirn on for a few nights, office is quite far away from the apartment
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 4