Front office staff
4.8 of 5
Location
4.9 of 5
Rooms and services
4.7 of 5
Cleanliness
4.7 of 5
Equipment & facilities
4.4 of 5
Value/money
4.5 of 5
Overall(368 reviews)
4.6 of 5
Overall (368 reviews)
by Boris - RESIDENCE MASNA - one-bedroom apartment
Stayed in Sep-11
Our stay ar Masna Great supportive customer service, very nice apartment clean and big, excellent location. On a negative side we had a few problems: - One morning hot water stopped running. It was very uncomfortable (my wife could not even wash shampoo). - The light did not turn on at the entrance to the building at night and there was no light at our floor for a few nights. I believe it is not just inconvenient but dangerous. - It was nosy at night from a nearby night club, as the windows in the lliving room (app 204) faced a street.
PositiveGreat location, large rooms, very good service
NegativeNosy at night, hot water problem (once), light on the floor and at the entrance to the building did not tirn on for a few nights, office is quite far away from the apartment
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 4
by ADELINE - RESIDENCE MASNA - one-bedroom apartment
Stayed in Sep-11
I would have liked to find a minimum in the kitchen like salt, the cloths of the bed changed at least once in the week and the ground washed.
Positiveapartment located well, of pleasant size, equipped well
Negativenoisy street in the night, wall with neighbors too fine, difficult to sleep.
Front office staff - 4
Location - 4
Rooms and services - 4
Cleanliness - 4
Equipment & facilities - 4
Value/money - 4
by Florence - RESIDENCE MASNA - one-bedroom apartment
Stayed in Sep-11
Brilliant Holiday We had such a brilliant time, no negative comments! The only thing to improve on would be to install an oven for cooking in the kitchen, other than that perfect! The staff in the head office were very helpful. Thank you very much.
PositiveA really great location and simple yet comfortable accomodation.
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 4
Value/money - 5
by Karima - RESIDENCE MASNA - one-bedroom apartment
Stayed in Sep-11
Awesome vacation even with 2 small kids Highly recommend for to choose this company
PositiveSpacious enough apt to accomodate 2 small kids and 2 adults, everything is ere for your need, excellent location. Can't say enugh
NegativeWater heater is a problem: water is either burning hot or completely cold and there is no way to regulate it
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 4
Equipment & facilities - 4
Value/money - 5
by Natividad - RESIDENCE MASNA - one-bedroom apartment
Stayed in Aug-11
Like a second home for a short stay Josefov is one of the most lively, beautiful and centrical neibourghoods in Prague -and Residence Masna is middle of it. We enjoyed a large, modern and quiet apartment, and with those small things that make your stay convenient but that are not always to be found in rental apartments (detergent, sugar, toilet paper...). Daily cleaning is superficial but enough. It is specially remarkable the availability and helpfulness of the staff, both online and offline!
PositiveGreat location and very helpful staff
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 4
Equipment & facilities - 5
Value/money - 5
