Front office staff
4.8 of 5
Location
4.9 of 5
Rooms and services
4.7 of 5
Cleanliness
4.7 of 5
Equipment & facilities
4.4 of 5
Value/money
4.5 of 5
Overall(368 reviews)
4.6 of 5
Overall (368 reviews)
by James - RESIDENCE MASNA - one-bedroom apartment
Stayed in Jan-11
Lack of personal contact with staff in building.
PositivePerfect location, reasonably spacious apartment, quiet
NegativeCupboards too high in kitchen, not able to hang full length coat in wardwobe, rail too low, badly designed .
Front office staff - 4
Location - 5
Rooms and services - 3
Cleanliness - 3
Equipment & facilities - 4
Value/money - 4
by Greta - RESIDENCE MASNA - one-bedroom apartment
Stayed in Jan-11
Great Location Great apartment in a great location. Despite the boiler playing up, the staff responded quickly by sending out plumbers and providing us with electric heaters, it was just frustrating that we had to call them so often!
PositiveMost of the staff were friendly and extremely helpful
NegativeOur boiler kept breaking down, so no heating/hot water
Front office staff - 4
Location - 5
Rooms and services - 4
Cleanliness - 5
Equipment & facilities - 5
Value/money - 4
by Liam - RESIDENCE MASNA - one-bedroom apartment
Stayed in Jan-11
Fantastic Location! Right in the middle of all the destinations you want to go to in Prague Staff are truly available 24 hours a day who were very helpful and spoke excellent English. Note: the Internet was terribly inconsistent, which really was the only downside to the residence.
Positive
Negative
Front office staff - 4
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 4
by Nekane - RESIDENCE MASNA - one-bedroom apartment
Stayed in Dec-10
New Year in Prague We were vey happy in general in Masna, althougth wi-fi is not very good, there were not a lot of things to cook, and there was not a carpet in the hall to clean our shoes from snow. We had a problem with electricity and we were moved to other appartment (liliova) which is from a partner. In Liliova it was very different, no daily cleanliness, no phone to comunicate to anyone, no dish rack. If we had to repeat a visit to Prague I would go to Masna but not to Liliova, I think that Liliova doesn't worth a 5 star, it has not characters and quality for that. It's true that furniture are more confortable and modern but Masna was cozier and it has daily cleanliness for example. You can see all my opinion about Masna in Trivago (http://www.trivago.es/praga-42695/hotel/residence-masna-149999/opinion-o679511), where I participate as editor, and soon I'll write about Liliova. Thanks for all.
Positivelocation and friendly staff
Negativewi-fi not very good, not glass for wine
Front office staff - 4
Location - 5
Rooms and services - 4
Cleanliness - 3
Equipment & facilities - 4
Value/money - 3
by Ilanit - RESIDENCE MASNA - one-bedroom apartment
Stayed in Jan-11
Vacation A good place to stay
PositiveGreat location
NegativeWasn't so clean upon first arrival
Front office staff - 5
Location - 5
Rooms and services - 4
Cleanliness - 4
Equipment & facilities - 4
Value/money - 4
