Front office staff
4.9 of 5
Location
4.9 of 5
Rooms and services
4.8 of 5
Cleanliness
4.8 of 5
Equipment & facilities
4.7 of 5
Value/money
4.7 of 5
Overall(800 reviews)
4.8 of 5
Overall (800 reviews)
by Rebecca - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in Jan-14
fantastic stay We are very happy with our stay, and were particularly impressed with being given a bottle of wine on the new year's eve. All staff are very friendly and helpful and professional. We had to replace some lightbulbs and the technician came few times to make sure we were in the room in order to do it, very professional.The apartment is clean, tidy and spacious. The kitchen even has a kitchen roll which was to our surprise. The complimentary pick up from the airport was much appreciated, particularly in light of the fact that we arrived quite late in the evening and it was hard to get around at that time; and we were unsure if it was safe to catch a taxi from the airport. We were offered tea during our check in and check out - thank you. Many thanks to everyone, and have a great year ahead.
Positivegood location, clean and friendly people
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Julie - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in Dec-13
Lovely Christmas at Prague Me and my family really enjoyed our stay at Prague City Apartments ! Everything was done to facilate our stay. For exemple, they managed our transferts from the aeroport to the apartement and the conciergerie was open the day as the night to reply to our any questions. The staff took care of us ! For the christmas 's day we got a really good surprise from them. They put under the christmas tree a really nice present ( a nice box with sweets, pastries and a bottle of delicious wine ! ) We really appreciated it. Also, the appartment was very well located, it was very central ( but in very quiet street) and extremely close from monuments ! We used just once the tube !! The appartement ( the loft) was as the picture on the website and it was extremely clean and spacious. Me and family recommand Prague city Apartments !!!
PositivePerfect location to enjoy Prague
Negative
Front office staff - 5
Location - 4
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 4
by Shayleen - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in Dec-13
Great Apartment and Management in Prague My husband and I rented a one bedroom apartment (#42) over Christmas. The apartment, was spacious, well equipped, and in a great location. In addition, the office staff provided excellent customer service throughout the booking process and our stay. Furthermore, they really went out of their way to make us feel at home over the holidays. When we arrived, we found that the staff had setup a Christmas tree in the apartment which was a nice festive touch. When we returned to our room on Christmas Eve, we found a gift under the tree that included a bottle of local wine and some snacks. We thought this was a lovely gesture. We wouldn't hesitate to say here again.
PositiveIf visiting Prague, we would stay at Residence Karolina again.
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Sylvain - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in Jan-14
New year in Prague Hello Martin, First transmit to your team all our congratulations for the way they arranged all we need during our stay. Secondly, thank you for the nice gift you gave us for the end of our stay: it was really a very unexpected but appreciated basket! Last, I would say that the location and the apartment are more than perfect, we have been able to do all the visits by walk! As it was the first we came in Prague we also benefited from the airport transfer you proposed, at a a competitive price. The fact to have people available for information, for cleaning up the apartment are a big Plus comparing to other places we stayed for holidays, because simply we had facts that somebody was taking care of us. The only very small thing you may improve is just to ensure that there are enough knifes and forks for 4 people, to avoid to launch too often the dish washer. Thanks for all and I wish you all the best for 2014! With kind regards, Sylvain Curat
PositiveVery nice view, very well located and equipped apartment
NegativeNothing
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by gijsbert jan - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in Dec-13
Back to Prague To keep in mind for a short visit or a long stay
PositivePerfect apartment to renew one's acquaintance with Prague
NegativeThe in-check procedure took ca. 25 minutes which is too long after a flight, and also not needed.
Front office staff - 2
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5