Front office staff
4.7 of 5
Location
4.8 of 5
Rooms and services
4.8 of 5
Cleanliness
4.7 of 5
Equipment & facilities
4.7 of 5
Value/money
4.5 of 5
Overall(35 reviews)
4.7 of 5
Overall (35 reviews)
by Dana - ART RESIDENCE KROCINOVA - two-bedroom apartment
Stayed in May-17
Wonderful apartment for family vacation! This is a beautiful apartment near the main office and near Narodni Street, and not far from the Charles Bridge. It was spacious and newly updated with great bathrooms and a Nespresso machine. There isn't A/C but there were fans in all the rooms when we arrived for some unusually warm weather in May. Since our windows were open due to the warm weather, there was some noise at night from trash or recycling trucks, but otherwise it is a quiet street in a good location. The staff could not be better. They responded almost immediately with any emails before our trip and were equally as nice and helpful when we arrived and when we checked out. Someone met us at the apt at 4:45 AM as we were leaving to get our keys and helped with our bags. They were all wonderful to work with, and I would definitely recommend them and this apartment to anyone visiting Prague.
PositiveSpacious, clean, great apartment
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Marta - ART RESIDENCE KROCINOVA - two-bedroom apartment
Stayed in May-17
Awesome location..quiet street...5 minute walk to old town square and Astronomical Clock. Very clean with all needed supplies. Would highly recommend and stay again!
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Gill - ART RESIDENCE KROCINOVA - two-bedroom apartment
Stayed in Apr-17
First trip to Prague This was our first trip to Prague and the city turned out to be everything we hoped for - amazing! The transfers to and from the airport to the main office went without a hitch and this is something we have had problems with in previous locations. The apartment was gorgeous but there were a few little touches missing which would have made it the perfect trip. The kitchen didn't seem to complement the rest of the apartment - the cutlery and crockery was a real mish-mash, only 4 forks, 5 knives & plates and no coasters. There were no instructions for the oven (we burned our pizza!) and we couldn't find an English channel on the TV. We had to call the office to get hot water on the first morning and they were VERY quick to send someone out to reset the boiler and because the instructions for the safe weren't accurate he also helped us to reset it so that we could use it. In addition, some leaflets about Prague would have been useful along with a radio or iPod dock, a full length mirror and m
PositiveExcellent location, lovely apartment, staff very helpful
Negativemissing some little touches which would have made it perfect
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 3
Value/money - 5
by Odd - ART RESIDENCE KROCINOVA - two-bedroom apartment
Stayed in Apr-17
Easter visit The appartment was very spacious and fully equipped with quality brands. The "key" for the appartment door is an electronic card. You have to place it in a slot next to the door to switch on power. This means that the electric clocks are never correct because they lose power every time you go out. The dishwasher can only be run in eco-mode which takes a horribly long time, and it of course stops if you go out. And charging your mobile phone while you go to a concert is also a no go. So ask for an extra door card that you can leave in the slot while you'r out! You will get one, because the staff are exceptionally friendly and cooperative. There's a supermarket about 5 minutes walk away. The street is surprisingly quiet for being that close to the Karl's Bridge. We didn't need to use public transport because everything we wanted to see was in walking distance. Both the place and the company can be warmly recommended.
PositiveThe appartment was spacious, clean and well equipped and centrally located
NegativeThe energy saving was a bit exaggerated
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Philip - ART RESIDENCE KROCINOVA - two-bedroom apartment
Stayed in Jan-17
Christmas Vacation We enjoyed our stay immensely. We were able to walk to everything. The apartment is nicely furnished with all the amenities you need. The 24 hour concierge service is wonderful. We would definitely stay there again.
PositiveClose to everything, clean, spacious and secure
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5