Front office staff
4.8 of 5
Location
4.9 of 5
Rooms and services
4.7 of 5
Cleanliness
4.7 of 5
Equipment & facilities
4.5 of 5
Value/money
4.5 of 5
Overall(650 reviews)
4.7 of 5
Overall (650 reviews)
by Monika - RESIDENCE MASNA - one-bedroom apartment
Stayed in Jan-12
Home away from home We were really happy with all the services and overall experience. The only negative was our uncomfortable mattress. The mattress needs to be changed.
PositivePerfect location, value for money
NegativeUnconfortable bed
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 4
Value/money - 5
by Giuseppe - RESIDENCE MASNA - studio apartment
Stayed in Dec-11
Remove the carpet in the hall, it i's imposssible to keep it clean. A clean stone floor is much better. Ragards Giuseppe
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 4
Cleanliness - 4
Equipment & facilities - 5
Value/money - 4
by Peter - RESIDENCE MASNA - one-bedroom apartment
Stayed in Sep-11
Fine apart from the mattress which needs replacing.
Positive
Negative Bed was very poor, sagged in the middle. Needs a new mattress.
Front office staff - 5
Location - 5
Rooms and services - 4
Cleanliness - 4
Equipment & facilities - 3
Value/money - 4
by Oskar - RESIDENCE MASNA - studio apartment
Stayed in Dec-11
Lovely Christmas market, Lovely christmas Prague A marvelous place to stay when holidays in Prague. Nice staff, nice Apartments.
Positivejust perfect and unique
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 3
Equipment & facilities - 5
Value/money - 5
by Denis - RESIDENCE MASNA - studio apartment
Stayed in Dec-11
Business trip Positive Could be improved: The process: it is not secure to write all my credit card information on a paper and not necessary as a pre-authorization is taken; it is never the case elsewhere (rental) so it should be possible also here; The cleanliness: see above. I lost the card and have been threatened to be charged for it, which I believe is unfair compared with the real cost of this card and the money I spent here; I could not enjoy the tv on monday evening as it was out out order. As a compensation I would enjoy a free late check out at 6 pm if possible :-) I should recommend your company and use your services for my next stay.
PositiveTop location and nice decoration
NegativeSome dust (under bed, behind sofa, in corners), tv out if order during one day
Front office staff - 5
Location - 5
Rooms and services - 4
Cleanliness - 4
Equipment & facilities - 5
Value/money - 4
