Front office staff
4.8 of 5
Location
4.9 of 5
Rooms and services
4.7 of 5
Cleanliness
4.7 of 5
Equipment & facilities
4.5 of 5
Value/money
4.5 of 5
Overall(650 reviews)
4.7 of 5
Overall (650 reviews)
by Simon - RESIDENCE MASNA - studio apartment
Stayed in Sep-11
Proffessionally organised apartment accommodation in premium location Very satisfactory
Positive
NegativeRoom lacked outlook
Front office staff - 5
Location - 5
Rooms and services - 4
Cleanliness - 4
Equipment & facilities - 4
Value/money - 3
by Florence - RESIDENCE MASNA - one-bedroom apartment
Stayed in Sep-11
Brilliant Holiday We had such a brilliant time, no negative comments! The only thing to improve on would be to install an oven for cooking in the kitchen, other than that perfect! The staff in the head office were very helpful. Thank you very much.
PositiveA really great location and simple yet comfortable accomodation.
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 4
Value/money - 5
by Karima - RESIDENCE MASNA - one-bedroom apartment
Stayed in Sep-11
Awesome vacation even with 2 small kids Highly recommend for to choose this company
PositiveSpacious enough apt to accomodate 2 small kids and 2 adults, everything is ere for your need, excellent location. Can't say enugh
NegativeWater heater is a problem: water is either burning hot or completely cold and there is no way to regulate it
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 4
Equipment & facilities - 4
Value/money - 5
by Natividad - RESIDENCE MASNA - one-bedroom apartment
Stayed in Aug-11
Like a second home for a short stay Josefov is one of the most lively, beautiful and centrical neibourghoods in Prague -and Residence Masna is middle of it. We enjoyed a large, modern and quiet apartment, and with those small things that make your stay convenient but that are not always to be found in rental apartments (detergent, sugar, toilet paper...). Daily cleaning is superficial but enough. It is specially remarkable the availability and helpfulness of the staff, both online and offline!
PositiveGreat location and very helpful staff
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 4
Equipment & facilities - 5
Value/money - 5
by Kathy - RESIDENCE MASNA - one-bedroom apartment
Stayed in Aug-11
Stayed in the Masna 3 years ago. Loved it. Our apt. this time was disappointing. bathroom shower drain overflows in 2 minutes. The wood has rotted around the door frame. Bottom of shower is broken. Bathroom vent is filthy. Cobwebs in living room. It needs a thorough cleaning. Light fixtures didn't work. The whole building needs interior painting. It seems tired. Location is fabulous. Service from staff is fabulous. Summary: Needs maintenance and cleaning. Kathy Roberts
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 4
Cleanliness - 2
Equipment & facilities - 2
Value/money - 5
