Front office staff
4.8 of 5
Location
4.9 of 5
Rooms and services
4.7 of 5
Cleanliness
4.7 of 5
Equipment & facilities
4.5 of 5
Value/money
4.5 of 5
Overall(650 reviews)
4.7 of 5
Overall (650 reviews)
by Ansgar - RESIDENCE MASNA - one-bedroom apartment
Stayed in Mar-11
on business thanks. esp. for the exceptional handling and offering of rooms like rybna 31!
Positivegreat alternative to hotels
Negativesome rooms with windows to the streets are quite noisy, but usually you give me other rooms :)
Front office staff - 5
Location - 5
Rooms and services - 4
Cleanliness - 4
Equipment & facilities - 5
Value/money - 5
by Karen R. - RESIDENCE MASNA - one-bedroom apartment
Stayed in Apr-11
TV and Washing machine directions could have been easier to understand. System of asking for clean towels doesn't work as we never knew the date the maid would come so we couldn't leave them on the floor. She forgot to leave an extra roll of Toilet Paper. A map showing the locations of grocery stores would have been helpful. Overall, we enjoyed our stay . Karen
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 4
Cleanliness - 4
Equipment & facilities - 4
Value/money - 4
by Margaret - RESIDENCE MASNA - one-bedroom apartment
Stayed in Apr-11
This apartment had the BEST location. Everything was completely walkable and we didn't use public transportation at all. Also, the staff was extremely helpful and came late at night when we accidentally locked the safe without setting a code. Overall a great experience!
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Zhanna - RESIDENCE MASNA - studio apartment
Stayed in Apr-11
Great location,but very noisy. You can hear music all night long. TV is too old. I couldn't find English or Russian channels. Next time I will ask you to find for me something better.
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 3
Value/money - 4
by Ranko - RESIDENCE MASNA - studio apartment
Stayed in Mar-11
amazing Booked this apartment online for an amazing price. Was upgraded to executive suite for free. Staff at the reception (not same building) were very friendly and even walked me to the hotel, which was in the most popular part of town. The room was in pristine condition. Huge bathroom, stocked kitchenette, clean upholstery. No issues anywhere except that all the TV stations (which were satellite by the way) were in german (minor minor chance that i didn't tune the right ones, but i doubt it)...high security measures, key cards to front door, room door, programmable safe. TV, DVD player, entertainment system + sub in the room. The best part of all on the last day i showed up and asked to extend my stay by one more day and they gave me the same room, same daily rate, no problems. I can't say enough good things about this place. As this was presumably low season (march) hopefully summer visitors have the same experience as well.
Positivegreat staff, amazing apartment, great location
Negativenone
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 4
Value/money - 5
