Front office staff
4.9 of 5
Location
4.9 of 5
Rooms and services
4.9 of 5
Cleanliness
4.8 of 5
Equipment & facilities
4.8 of 5
Value/money
4.7 of 5
Overall(1136 reviews)
4.8 of 5
Overall (1136 reviews)
by Shayleen - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in Dec-13
Great Apartment and Management in Prague My husband and I rented a one bedroom apartment (#42) over Christmas. The apartment, was spacious, well equipped, and in a great location. In addition, the office staff provided excellent customer service throughout the booking process and our stay. Furthermore, they really went out of their way to make us feel at home over the holidays. When we arrived, we found that the staff had setup a Christmas tree in the apartment which was a nice festive touch. When we returned to our room on Christmas Eve, we found a gift under the tree that included a bottle of local wine and some snacks. We thought this was a lovely gesture. We wouldn't hesitate to say here again.
PositiveIf visiting Prague, we would stay at Residence Karolina again.
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Sylvain - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in Jan-14
New year in Prague Hello Martin, First transmit to your team all our congratulations for the way they arranged all we need during our stay. Secondly, thank you for the nice gift you gave us for the end of our stay: it was really a very unexpected but appreciated basket! Last, I would say that the location and the apartment are more than perfect, we have been able to do all the visits by walk! As it was the first we came in Prague we also benefited from the airport transfer you proposed, at a a competitive price. The fact to have people available for information, for cleaning up the apartment are a big Plus comparing to other places we stayed for holidays, because simply we had facts that somebody was taking care of us. The only very small thing you may improve is just to ensure that there are enough knifes and forks for 4 people, to avoid to launch too often the dish washer. Thanks for all and I wish you all the best for 2014! With kind regards, Sylvain Curat
PositiveVery nice view, very well located and equipped apartment
NegativeNothing
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by gijsbert jan - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in Dec-13
Back to Prague To keep in mind for a short visit or a long stay
PositivePerfect apartment to renew one's acquaintance with Prague
NegativeThe in-check procedure took ca. 25 minutes which is too long after a flight, and also not needed.
Front office staff - 2
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Sveta - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in Dec-13
Best "Pre" Xmas vacation ever The apartments are beautiful, the odd numbered (31, 41) apartments are larger, have a separate kitchen and 2 toilets. The view to the inner courtyard provide you with an authentic feel in addition to quite surroundings. The reception staff is amazing, kind and attentive to every need! The location is excellent, 5 minutes from Vaclav square and the Astronomic clock. This is our first attempt at an apartment instead of an hotel - and I must say we are not disappointed! This is the way to go in Prague.
Positivejust like home but better
Negativecigarette smell at the bathroom would appear out of no where
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Vicki - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in Dec-13
You can't improve on perfection The title says it all, but to provide some context- I had apartment 41 with a view to the distant Castle in the distance. The accomodation was spotless, stylish and comfortable, there was a full compliment of kitchen gadgets. ( I have to add here that the feather down pillows are a winner!) Most impressive was the professional and prompt service, always with a smile and faultlessly responsive. I've travelled to many countries and stayed in many apartments. The standard of service offered by Prague City Apartnents is the best I have experienced.
PositiveExcellent service and awesome apartment
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 4