Front office staff
4.8 of 5
Location
4.9 of 5
Rooms and services
4.7 of 5
Cleanliness
4.7 of 5
Equipment & facilities
4.5 of 5
Value/money
4.5 of 5
Overall(650 reviews)
4.7 of 5
Overall (650 reviews)
by Nahed - RESIDENCE MASNA - one-bedroom apartment
Stayed in Feb-11
v,good thank you hopfully we 'll meet again
Positive
Negativeunsatisfactory internet access
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 3
Value/money - 4
by Beatriz - RESIDENCE MASNA - one-bedroom apartment
Stayed in Feb-11
A weekend in Prague We booked on of the apartments on booking.com and we had a BIG headache. The reception for keys, payment and everything else you might need during your stay is very far from the building. It was absurd, we arrived tired from our trip and had to walk about 30 minutes to go to this "reception" and get our keys, there was nobody to open the room for us. Also they charge like 3 different deposits, to secure reservation, to secure the furniture, etc... It looked like we were signing a one-year contract!!! We just wanted to stay the weekend. Also, the next day we almost missed our flight because the desactivated our key and we couldn´t get in to get our luggage. The day before we had warned that we would stay until the night. We will never stay there again and will not recommend to our friends and family. I strongly suggest that you consider putting a reception on your residence buildings, or at least hire a person to welcome your guests, if you don´t want to lose more clients.
Positivelocation
Negativeproblems with reception
Front office staff - 3
Location - 5
Rooms and services - 4
Cleanliness - 4
Equipment & facilities - 4
Value/money - 4
by James - RESIDENCE MASNA - one-bedroom apartment
Stayed in Jan-11
Lack of personal contact with staff in building.
PositivePerfect location, reasonably spacious apartment, quiet
NegativeCupboards too high in kitchen, not able to hang full length coat in wardwobe, rail too low, badly designed .
Front office staff - 4
Location - 5
Rooms and services - 3
Cleanliness - 3
Equipment & facilities - 4
Value/money - 4
by Greta - RESIDENCE MASNA - one-bedroom apartment
Stayed in Jan-11
Great Location Great apartment in a great location. Despite the boiler playing up, the staff responded quickly by sending out plumbers and providing us with electric heaters, it was just frustrating that we had to call them so often!
PositiveMost of the staff were friendly and extremely helpful
NegativeOur boiler kept breaking down, so no heating/hot water
Front office staff - 4
Location - 5
Rooms and services - 4
Cleanliness - 5
Equipment & facilities - 5
Value/money - 4
by Liam - RESIDENCE MASNA - one-bedroom apartment
Stayed in Jan-11
Fantastic Location! Right in the middle of all the destinations you want to go to in Prague Staff are truly available 24 hours a day who were very helpful and spoke excellent English. Note: the Internet was terribly inconsistent, which really was the only downside to the residence.
Positive
Negative
Front office staff - 4
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 4
