Front office staff
4.8 of 5
Location
4.9 of 5
Rooms and services
4.7 of 5
Cleanliness
4.7 of 5
Equipment & facilities
4.5 of 5
Value/money
4.5 of 5
Overall(650 reviews)
4.7 of 5
Overall (650 reviews)
by David - RESIDENCE MASNA - one-bedroom apartment
Stayed in Apr-17
Trip to Prague If we come back to Prague we would like to stay in Residence Masna
PositiveGreat location; Service excellent, studio apt was perfect
NegativeNone
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Eric - RESIDENCE MASNA - one-bedroom apartment
Stayed in Apr-17
nice & comfortable couldn't think of a better place to stay in Prague. we spent a week in appartement 304 and liked everything. someone came over in the middle of the night to get the heating/hot water system working again within 15 minutes of the complaint. Also a second time when the system failed again, support was sent instantly. If it weren't for this problem, we would rate this apartment A+++. .
Positivewell equipped, good beds, well maintained facility, perfect location and very helpfull and friendly staff
Negativeheating/hot water system failure recurred repeatedly despite repair twice. the system lost pressure all the time; nothing to clean or dry dishes with manually, only dishwasher
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 3
Equipment & facilities - 4
Value/money - 4
by Vladimir - RESIDENCE MASNA - studio apartment
Stayed in Feb-17
Cozy place in a perfect location Good value for the money
PositiveLocation, value , 24 hours help desk
NegativeInternet worked half the time , shower water temperature jumped from hot to cold sometimes
Front office staff - 5
Location - 5
Rooms and services - 4
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Donna - RESIDENCE MASNA - studio apartment
Stayed in Feb-17
We found these apartments to be great value, clran and very central. We would definitely recommend to others.
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Mikalai - RESIDENCE MASNA - one-bedroom apartment
Stayed in Oct-16
Nice apartment. Thanks.
Positive
Negative
Front office staff - 5
Location - 4
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 4
