Front office staff
4.9 of 5
Location
4.9 of 5
Rooms and services
4.9 of 5
Cleanliness
4.8 of 5
Equipment & facilities
4.8 of 5
Value/money
4.7 of 5
Overall(1136 reviews)
4.8 of 5
Overall (1136 reviews)
by James - RESIDENCE KAROLINA - two-bedroom apartment
Stayed in May-11
Positive
Negative
Front office staff - 4
Location - 3
Rooms and services - 4
Cleanliness - 4
Equipment & facilities - 4
Value/money - 2
by Kim - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in May-11
Perfect choice for a stay in Prague We loved staying at the Residence Karolina. The apartment was a great size and very comfortable including the huge bed. Great power shower as well. It was spotlessly clean and the wi-fi worked perfectly - unlike some places we have stayed. The location could not have been better - central to everything we wanted to visit but quiet. The staff who oprganised the reservation and met us at your offices were charming, helpful and efficient - a delight to speak with. We can't wait to come back.
PositiveGreat location, excellent service and good value for money
NegativeHonestly - nothing negative to say
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Stephen - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in Apr-11
First visit to Prague The staff was excellent. We needed help with the cable TV and a staffer came over immediately and fixed the problem. The last day we needed help getting airline boarding passes and a staffer at your office got it all done for us. We certainly will recommend you to any friend visiting your city!
PositiveExcellent value
NegativeNone
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Clara - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in May-11
Nicely-renovated apartments in Central Prague On the plus side, the beautifully renovated executive apartments at Residence Karolina are fully equipped (kitchens have everything from cutlery to tea pots to glassware; bathroom has a modern washer/dryer), and have wonderful high ceilings and snazzy furniture. On the negative side, despite paying for an extra bed which was included in black-and-white on the reservation, housekeeping failed to provide the bed, which led to late-night antics as the front desk staff ran around at 11pm trying to filch bedding from other apartments and make up a temporary sofa bed. Housekeeping made other mistakes: turning on at 5pm a fully-cleaned, dry set of dishes I was hoping to put away upon my return to the room; not replacing an obviously empty roll of kitchen towels. Take care also to arrange for taxi pick-up and drop-offs well in advance by e-mail: I was initially told by the concierge that the pick-ups were included in the cost of my room (they weren't); then found out that requesting a taxi eight hours in advance
PositiveExcellent location, fully-equipped kitchens + washing machine
NegativeHousekeeping made several mistakes
Front office staff - 4
Location - 5
Rooms and services - 4
Cleanliness - 4
Equipment & facilities - 5
Value/money - 4
by Maija - RESIDENCE KAROLINA - two-bedroom apartment
Stayed in May-11
Beautiful apartment! Perfect location. Quiet. Airport transfer should have been 21 euros each way, but when we arrived to the airport to go back home, the price was about 30 euros. We had an printed e-mail about it, but didn´t help.
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 3
Value/money - 4