Front office staff
4.9 of 5
Location
4.9 of 5
Rooms and services
4.9 of 5
Cleanliness
4.8 of 5
Equipment & facilities
4.8 of 5
Value/money
4.7 of 5
Overall(1136 reviews)
4.8 of 5
Overall (1136 reviews)
by Ross - RESIDENCE KAROLINA - two-bedroom apartment
Stayed in Apr-11
Great stay in Prague Great location, very well maintained building in the heart of Prague. We can't wait to come back!
PositiveCentral location in the heart of Prague
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Franck - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in Mar-11
lovely experience good experience anyway !
PositiveMy all stay was very pleasant, the appartment is well furbished and service was good
NegativeThe negative points are : the window occultant in the bedroom, difficult to manage ; the cleaness was not very deep in details (spider webs remained), and some furnitures in the bathroom needs to be strongly fixed : soap container, glass for tooth brush a
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 3
Equipment & facilities - 5
Value/money - 5
by Isabel - RESIDENCE KAROLINA - two-bedroom apartment
Stayed in Mar-11
Perfect choice in beautiful Prague
PositiveThe l0cation is perfect, the apartament is huge, comfortable, quiet, nice, it has everything you could need, it seemed brand-new!
NegativeNothing
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 4
by Jasmina - RESIDENCE KAROLINA - two-bedroom apartment
Stayed in Mar-11
Wonderful apartment We loved our apartment and would absolutely choose it again and recommend it. Being a hopeless perfectionist, I could point out that I missed an umbrella, and some oven-mitts, but I feel ashamed even mentioning it, because the rest could hardly be improved. The only thing I missed, being in the service rendering buiseness myself, is 'service with a smile' at the reception. The girls were helpful, but very uncommunicative. I think it would be a great improvement if they got instructions to greet customers with a smile, ask them if they had a nice journey, etc., and overall be more outgoing. Eg, we spent 10 minutes waiting in the office for a taxi tuesday afternoon, and the girl ignored us completely, not even looking up from her computer screen when we left. I know customers really appreciate some exaggerated friendliness, and it takes so little. Thank you for a wonderful stay, and in hope of many happy returns I greet you, Jasmina Offermann
Positiveexcellent location, extremely comfortable, beautiful building
Negativenot applicable
Front office staff - 2
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Anastasia - RESIDENCE KAROLINA - two-bedroom apartment
Stayed in Mar-11
Travelling with children
Positiveperfect location, very comfortable, staff is great.
Negativeeverything was perfect
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
