Front office staff
4.8 of 5
Location
5 of 5
Rooms and services
4.9 of 5
Cleanliness
4.8 of 5
Equipment & facilities
4.5 of 5
Value/money
4.2 of 5
Overall(22 reviews)
4.7 of 5
Overall (22 reviews)
by Lora - JILSKA PALACE APARTMENTS - one-bedroom apartment
Stayed in Jun-19
Quiet, clean and great location... I loved the location of this unit and the high ceilings, huge windows and spacious interior made it feel grand. It was clean and very comfortable. My unit was not the one pictured in the online add, so I was not thrilled with a separate bedroom that did not have a TV, as that is usually how I fall asleep, but I think most folks might like the extra space. Also, not having a shower was something to get used to and the tub is pretty high to climb over for anyone over 60....which I am. I did see it in the photos, so am not dinging the review, but probably would not stay in again ONLY for that reason.
Positivewalkable to almost everything
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Markus - JILSKA PALACE APARTMENTS - one-bedroom apartment
Stayed in Mar-19
Excellent place nice and confortibel The place is ver central and comfortibel
PositiveAll Top also the german television
NegativeRenovation work in fryday
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 4
Value/money - 4
by Federica - JILSKA PALACE APARTMENTS - one-bedroom apartment
Stayed in Aug-18
Good position and good assistance
Positive
Negative
Front office staff - 4
Location - 5
Rooms and services - 5
Cleanliness - 4
Equipment & facilities - 4
Value/money - 4
by Hiram - JILSKA PALACE APARTMENTS - one-bedroom apartment
Stayed in Jun-18
Great Location but Unnecessarily Impractical The apartment is new and clean. It is in a great location, but it has some design and setup features that are very annoying and impractical. The two things that makes me not like the apartment can be easily addressed to make the stay of any guest pleasant: (1) the balcony door has no way to block the light, so the apartment gets bright very early. (2) The bathroom is a tub with a handheld shower with no way to put it in the wall and make it work as a shower (very impractical). The apartment is run by a company (not an individual/owner) and one can notice the difference when dealing with staff vs. the owner. Some of the staff was very rigid and could not use context and logic when dealing with guests. It seems like they lack training or notion of customer service and satisfaction. They do not know they work in the hospitality business. At the end, after much aggravation, discussion and my having to get upset, they realized that my request was not illogical or rare and they accommodated me. It is a nice and c
PositivePerfect Location
NegativeNonfunctional accommodation
Front office staff - 2
Location - 5
Rooms and services - 4
Cleanliness - 5
Equipment & facilities - 2
Value/money - 3
by Nancy - JILSKA PALACE APARTMENTS - one-bedroom apartment
Stayed in Jun-18
Excellent Apt, quiet and fine location This was a charming flat, nicely arranged and well equipped for two. The location was very good, not in a noisy congested area, but within easy walk or tram from a lot of central sights. The bed was great and we had all that we needed. The A/C was not working but the weather was cool enough that small fans worked to keep things pleasant. I would worry about staying in a hot period however, My only other issue was that the key chip really did not work well. It took both your representative and us several tries each time to get in the building. The last night we were there, I did not think it would ever work to get us in. That is not a good think to have to be out on the sidewalk with people trying to walk around you when the door does not open. A key code would be much better. Except for those two things we had a great stay. The staff was helpful. Your airport transfer service was great too.
PositiveLovely apartment, quiet, good location
NegativeI did not like the key cheap method for building door
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5