Front office staff
4.9 of 5
Location
4.9 of 5
Rooms and services
4.6 of 5
Cleanliness
4.6 of 5
Equipment & facilities
4.3 of 5
Value/money
4.5 of 5
Overall(284 reviews)
4.6 of 5
Overall (284 reviews)
by Amanda - RESIDENCE KARLOVA - two-bedroom apartment
Stayed in Jul-12
Short break This was a perfect location right in the middle of Prague. The apartment was spacious and had everything we needed.
PositiveGreat location
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 4
Equipment & facilities - 5
Value/money - 5
by Peter - RESIDENCE KARLOVA - three-bedroom apartment
Stayed in Jun-12
Great time Perfect location,in the center of the Old Town, close to everything important. Booking by internet worked very well, staff went out of the way to be helpful, airport pickup taxi driver provided by the management to start with, office staff , and cleaning lady to end. The apartment was very spacious for six of us, three large bedrooms two bathrooms, large living area with adjoining dining area made it extremely comfortable. Air conditioning saved us during hot spells. In all, we were very happy and would use services of the company again P. Pechar, Sydney, Australia
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Miguel Angel - RESIDENCE KARLOVA - two-bedroom apartment
Stayed in Jun-12
I did not like to ask to pay 50 additonal euros after I had receive an email saying that I have paid in full. The charge was not done after all, but it led to a discussion I would rather have to avoid. It was not a good way to receive us. Then we were asked to leave a 500 euro deposit we were not aware of. Cable TV was poor, with 20 channels working spared over 400+ options, so it was an exhausting task to change channels. Air Condition was a complete lie, it did not work, and technicians were sent even though there are no A/C facilities within the appartment. We were provided with air fans that somehow solved the problem, to some extent. The appartment was in a great location, the staff was very nice and responsive, even though they did not manage to solve the issues. We still think it was a good price/value option, and will be willing to stay at Prague Appartments again, but were not entirely satisfied.
PositiveWe did enjoy the location, facilities inside the appartments, the cleaning lady was great, etc.
NegativeAppartment did not have Air Condition, cable TV was very poor, with a few channels working out of 600 possible (changing TV channels was exhausting)
Front office staff - 3
Location - 5
Rooms and services - 4
Cleanliness - 5
Equipment & facilities - 2
Value/money - 4
by Stephen - RESIDENCE KARLOVA - two-bedroom apartment
Stayed in Jun-12
Very happy for weekend Prague is a lot busier now than my first visit 10 years ago. This aprtment is close to both bustling bars and quiet havens of peace. It is also ideally situated for sightseeing and as a bonus we managed to get some close up pictures of peregrine falcons.
PositiveAlthough seemingly expensive, well worth it for both apartment and it's location .
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by David - RESIDENCE KARLOVA - two-bedroom apartment
Stayed in May-12
A very enjoyable trip to one ofthe most beautiful cities in Europe We had a very enjoyable stay at Residence Karlova, marred only by the lack of air conditioning or other means of cooling the apartment during the very unexpected and unseasonably warm weather in Prague during May 22-May 25, 2012. On those days, temperatures reached 80 degrees Fahrenheit, and the temperature in the apartment seemed to stay at a constant temperature of 25-26 degrees Celsius, according to the apartment thermostat. Aside from that, we had no complaints. The very welcoming, responsive, helpful Prague City Apartments staff made check-in very easy, holding our bags for us and transporting them from the office to the apartment when we arrived early. We also were given good suggestions for restaurants. We greatly appreciated the staff's assistance with transfers from the airport and to the train station, which proved to be convenient, on time, and priced exactly as stated. The apartment is superbly located, only a couple of minutes from the city square and only five minutes at most to the Char
PositivePerfect location made our touring exceptionally easy
NegativeVentilation needs improvement to keep rooms from being uncomfortable in warm weather
Front office staff - 5
Location - 5
Rooms and services - 4
Cleanliness - 5
Equipment & facilities - 4
Value/money - 4