Front office staff
4.8 of 5
Location
4.9 of 5
Rooms and services
4.7 of 5
Cleanliness
4.7 of 5
Equipment & facilities
4.5 of 5
Value/money
4.5 of 5
Overall(650 reviews)
4.7 of 5
Overall (650 reviews)
by Mikko - RESIDENCE MASNA - studio apartment
Stayed in Nov-15
Long week--end A great experience for us, it exceeded our expectations actually. Thanks to the helpfull front desk, also helping with tickets etc. And by the way, you might want to brush the balkony floor also.
PositiveProfessional personel and service
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Lena - RESIDENCE MASNA - studio apartment
Stayed in Oct-15
Wonderful apartment in perfect location We stayed at the apartment for 5 nights and couldn't have been happier. I strongly recommend to get their transfer service because it made our arrival so smooth and convenient, especially since we arrived very late at night. The driver took us to the office, waited while we signed papers and paid, and drove us to the apartment. The front office staff were wonderful, and one of them rode with us to the apartment to show and explain all amenities and procedures. Such a friendly, enthusiastic guy! The location couldn't have been better. The building (beautiful, historical, newly renovated) is just a few blocks from the Old Town Square (Stare Mesto), but has a residential feel, not touristy at all, with many great restaurants and shops where locals go. The building seemed very safe and quiet. The apartment had everything we needed, all in perfect condition, including the kitchen and the bathroom. It really felt like home for those few days. We were also very impressed with the responsiveness of the office staff.
PositiveLocation, Value, Customer Service, Transfer
Negativebetter WiFi signal, better pillows
Front office staff - 5
Location - 5
Rooms and services - 4
Cleanliness - 5
Equipment & facilities - 4
Value/money - 5
by Ulrich - RESIDENCE MASNA - studio apartment
Stayed in Oct-15
Birthday journey A small note: I was a little bit disappointed about the price of our last taxi. Why didn't you book an AAA-Taxi? The other taxis, you've booked for us, have been AAA-Taxis. We were very content with this Taxi-Group within our stay in Prague and they are cheaper. Surely, you wrote me a message about this. But I stayed in Prague without computer, so I couldn't read your message. Nevertheless we would book again a new trip to Prague with your organization, because we enjoyed our stay in Prague and our apartment in Residence Masna very much.
Positivewonderful location, central, spacious, very calm, recommendable
Negativenothing
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Xinyu - RESIDENCE MASNA - studio apartment
Stayed in Oct-15
a short but nice stay in prague perfect location; clean apartment and quiet at night
Positivenice apartment
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Peter - RESIDENCE MASNA - studio apartment
Stayed in Oct-15
Wonderful Old Town location I've stayed in several apartments throughout Old Town Prague, and this was the best location - easy walk everywhere, wonderful food and shops right outside. Will definitely stay again on my next trip to Prague. Everything about apartment was great, and the service and responsiveness of the staff was excellent. Thank you!
PositiveFantastic apartment
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5