Front office staff
4.8 of 5
Location
4.9 of 5
Rooms and services
4.7 of 5
Cleanliness
4.7 of 5
Equipment & facilities
4.5 of 5
Value/money
4.5 of 5
Overall(650 reviews)
4.7 of 5
Overall (650 reviews)
by Kevin - RESIDENCE MASNA - one-bedroom apartment
Stayed in Jun-14
Father daughter trip The room was large and dated. But that added to the experience. You went back in time to a more simple period. We loved it. Very roomy and easybto cook and live in for 3 days. The staff... Think high level concierge. What ever you needed 24/7. True, you are renting an apartment but they treat you as a resort guest. Alexandra was phenomenal. She provided in depth information on what we would and might need. Her suggestions were spot on!! Great location near the heart of old town, giving you easy access without the commotion. When I go back this is the company I would book through
PositiveGreat staff- alexandra is Aces
NegativeA little noise at night
Front office staff - 5
Location - 5
Rooms and services - 4
Cleanliness - 5
Equipment & facilities - 4
Value/money - 5
by Shirley - RESIDENCE MASNA - one-bedroom apartment
Stayed in Jun-14
Short-term business trip I had an overall pleasant stay during my 3 months. The apartment was spacious, more than enough for one person. It could easily accomodate 4 persons. The service was great. The cleaning service came twice every week. The front office staffs were very accomodating. I had a couple of technical problems with the lighting bulbs and they sent the technician right away. Also when I requested for more supplies. You just need to ask and they will try to help you. The apartment location is great. It is in the old town, near to all the major attractions and less than 10 minutes walk to Staromestska and Namesti Republiky metro stations. The only downside is that the apartement is facing the Masna street where there is the M1 Lounge bar and other bars in the neighbourhood. They could be noisy at nights.
PositivePerfect location, spacious room, helpful staff
NegativeNoisy, fridge does not have freezer
Front office staff - 5
Location - 4
Rooms and services - 4
Cleanliness - 4
Equipment & facilities - 4
Value/money - 4
by Mauro - RESIDENCE MASNA - one-bedroom apartment
Stayed in Jun-14
Let's Go Prague Excellent location, clean and smart apartmemt and excellent support from the Residence Masna team.
Positiveperfect location
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Michael - RESIDENCE MASNA - studio apartment
Stayed in Jun-14
Two nights in old town The Great location means some noise late at night but this is unavoidable. The apartment was well fitted out with table, lounge, coffee table and washing machine, and, importantly, a very good firm bed. The iron however was damaged and the power cord was frayed/damaged and needed replacing. Recommended.
PositiveGreat location, good bed, large modern bathroom
NegativeSome noise from adjacent bar, iron needed replacing
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 3
Value/money - 4
by Simon - RESIDENCE MASNA - studio apartment
Stayed in Jun-14
Prague Hotel Very nice place, easily accessible and close to the centre of town. Very fast internet and great facilities - coffee, washing machine, microwave. Only problem - you have to go to reception first and they did not outline this to me so had to wait a long time for someone to come down from reception to let me in the room as this is where I went directly.
PositiveGreat location, value for money.
NegativeUnclear requests.
Front office staff - 3
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5