Front office staff
4.8 of 5
Location
4.9 of 5
Rooms and services
4.7 of 5
Cleanliness
4.7 of 5
Equipment & facilities
4.5 of 5
Value/money
4.5 of 5
Overall(650 reviews)
4.7 of 5
Overall (650 reviews)
by Jane - RESIDENCE MASNA - studio apartment
Stayed in Apr-14
Easter weekend visit Excellent service eg airport service & complaints dealt with immediately ie toaster broke & replaced immediately. On a negative note only one English Channel available on the tv. Great with fi connection. Very spacious & spotlessly clean. Daily maid service. Lovely bathroom. Great location by old square. Highly recommended. Would use again.
PositiveVery clean.spacious & central
NegativeKitchen equipment could be better & tv channels
Front office staff - 5
Location - 5
Rooms and services - 4
Cleanliness - 5
Equipment & facilities - 4
Value/money - 4
by Michal - RESIDENCE MASNA - studio apartment
Stayed in May-14
Once the cleaning lady came, when we didn't want her to be there, didn't speak English. That day (Saturday) later, the air smelled really bad in the apartment, I suppose the cleaning lady didn't wash her cleaning utensils properly. It stank like vomit.
Positive
Negative
Front office staff - 4
Location - 5
Rooms and services - 4
Cleanliness - 4
Equipment & facilities - 4
Value/money - 3
by Frode - RESIDENCE MASNA - studio apartment
Stayed in May-14
Very nice Prague apartment The apartment is located very central in the old town easible walking from all down town areas. Located in a side street, so it was quiet at night but still very close to a lot of restaurants and bars nearby. The sushiplace next door was very good, but busy so reservation is recommended if you want to try this. The apartment is equipped with salt/peppet, coffe filters and soap for the washing machine which is very practically.
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 4
Value/money - 5
by J Ramon - RESIDENCE MASNA - one-bedroom apartment
Stayed in May-14
Perfect for family trips A big thank you for the kind and efficient assistance from the staff of Prague City Apartments at any time. They helped us with absolutely everything we need during our staying in the city as well as our travel arrangements. The apartment became our current home, due to the confidence and confortability we enjoyed having chosen Prague City Apartments. We stayed at Masna Residence, and was the best option in the city for sure. I would recomend it to everyone and of course I will chose it again if I ever come back to the city as I wish. They booked tickets for us, and managed to find our Prague guide that we had left at a restaurant and finally send it to us. We just can say a BIG THANK YOU for making our staying so pleasant.
PositiveBest option in Prague
NegativeNothing to report
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 4
Value/money - 4
by Vincent - RESIDENCE MASNA - one-bedroom apartment
Stayed in May-14
the wifi doesnot work very well, but i will tell to my frienf/family to come in you hotel
Positive
Negative
Front office staff - 4
Location - 4
Rooms and services - 4
Cleanliness - 4
Equipment & facilities - 4
Value/money - 4
