Front office staff
4.8 of 5
Location
4.9 of 5
Rooms and services
4.7 of 5
Cleanliness
4.7 of 5
Equipment & facilities
4.5 of 5
Value/money
4.5 of 5
Overall(650 reviews)
4.7 of 5
Overall (650 reviews)
by Jan - RESIDENCE MASNA - one-bedroom apartment
Stayed in May-12
Family holiday This was a wonderful apartment in a fabulous location. Airy, spacious, clean and bright. Two minutes from the Old Square which admittedly meant we got a bit of local noise at night, so we just closed the windows, but we just loved it. One negative note was the kitchen had a few essentials missing, but the office staff ( and there was a 24 hour service line to call, which was great) attended to this straight away. Maybe we could have found something cheaper in Prague, but highly recommended especially for the wonderful office staff
PositiveFabulous back up service from office staff
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 3
Value/money - 4
by Annemarie - RESIDENCE MASNA - studio apartment
Stayed in Apr-12
Central, clean, safe, comfortable We really enjoyed our stay and the service of the Prague City Apartments team was fantastic. The provide 24/7 coverage and addressed problems straight away. We had an issue with the hot water and they sent someone out immediately. It was never totally fixed but we learned to live with it. We noticed this problem in a couple of reviews and suspect it's an issue with the building? Anyway, we had a great time. Would use them again in a flash!
PositiveWhat more can one ask for? Great value for money
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 4
Value/money - 5
by Rose - RESIDENCE MASNA - one-bedroom apartment
Stayed in May-12
Wonderful stay in Prague We visited our son while he was studying abroad and saying at Residence Masna was just perfect. The location was only a few steps outside the main square. The apartment was clean and comfortable and when we arrived we found that the staff had upgraded us to a 1 bedroom from a studio. The staff could not have been nicer. I would highly recommend this apartment if you are visiting Prague.
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Philip - RESIDENCE MASNA - one-bedroom apartment
Stayed in Apr-12
Don't expect any sleep at this apartment! A really nice apartment, light and airy, in a great situation. Daily cleaning great. As you can guess by earlier comments, the fatal flaw in this apartment is the club close by - which is open EVERY NIGHT, from 11pm to dawn. The noise from the club, plus street noise is very high, and the only way we could get some sleep was by moving the mattress into the corridor and sleeping there!
Positive
NegativeClub sutiuated near to biuilding, with high noise levles from 11pm to 5am in the morning - unless you like clubbing, avoid this apartment!
Front office staff - 3
Location - 1
Rooms and services - 4
Cleanliness - 5
Equipment & facilities - 3
Value/money - 2
by Jakub - RESIDENCE MASNA - one-bedroom apartment
Stayed in May-12
Prague with children Excellent service, worth its money and very much competitive comaring to hotels, especially when travelling with children. Great location, clean & well equipped apartment, ideally located. Only negatives we noticed: the apartment is noisy at nightm especially on weekends (many bars around, but it is basically the same wherever you stay in the Old Town). The WiFi signal is weak/unstable in apartment 203, where we stayed. Sufficient for web/e-mail, insufficient to have a skype conversation.
PositivePerfect location, worth its price, all as agreed, any doubts resolved positively for guests
NegativeMasna 5 - noisy, especially on weekends; apt 203 - weak WiFi signal
Front office staff - 4
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
