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Front office staff

4.8 of 5

         
 
 

Location

4.8 of 5

         
 
 

Rooms and services

4.9 of 5

         
 
 

Cleanliness

4.8 of 5

         
 
 

Equipment & facilities

4.8 of 5

         
 
 

Value/money

4.8 of 5

         
 
 

Overall(24  reviews)

4.8 of 5

         
 
 

Overall (24 reviews)

 

by Gill - ART RESIDENCE KROCINOVA - two-bedroom apartment

Stayed in Apr-17

 
Total4.7

First trip to Prague This was our first trip to Prague and the city turned out to be everything we hoped for - amazing! The transfers to and from the airport to the main office went without a hitch and this is something we have had problems with in previous locations. The apartment was gorgeous but there were a few little touches missing which would have made it the perfect trip. The kitchen didn't seem to complement the rest of the apartment - the cutlery and crockery was a real mish-mash, only 4 forks, 5 knives & plates and no coasters. There were no instructions for the oven (we burned our pizza!) and we couldn't find an English channel on the TV. We had to call the office to get hot water on the first morning and they were VERY quick to send someone out to reset the boiler and because the instructions for the safe weren't accurate he also helped us to reset it so that we could use it. In addition, some leaflets about Prague would have been useful along with a radio or iPod dock, a full length mirror and mirrors in the bedrooms. There was nowhere in the 2nd bathroom to keep toiletries and no hook to hang clothes while in shower. All in all this was a fabulous trip and I would give it 9.5/10 overall. Filip in the office deserves a special mention as he was so helpful. Add some of the little things and this would be a 10/10, 5 star holiday.

PositiveExcellent location, lovely apartment, staff very helpful

Negativemissing some little touches which would have made it perfect

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 3

         

Value/money - 5

         
 

by Odd - ART RESIDENCE KROCINOVA - two-bedroom apartment

Stayed in Apr-17

 
Total5

Easter visit The appartment was very spacious and fully equipped with quality brands. The "key" for the appartment door is an electronic card. You have to place it in a slot next to the door to switch on power. This means that the electric clocks are never correct because they lose power every time you go out. The dishwasher can only be run in eco-mode which takes a horribly long time, and it of course stops if you go out. And charging your mobile phone while you go to a concert is also a no go. So ask for an extra door card that you can leave in the slot while you'r out! You will get one, because the staff are exceptionally friendly and cooperative. There's a supermarket about 5 minutes walk away. The street is surprisingly quiet for being that close to the Karl's Bridge. We didn't need to use public transport because everything we wanted to see was in walking distance. Both the place and the company can be warmly recommended.

PositiveThe appartment was spacious, clean and well equipped and centrally located

NegativeThe energy saving was a bit exaggerated

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 5

         
 

by Philip - ART RESIDENCE KROCINOVA - two-bedroom apartment

Stayed in Jan-17

 
Total5

Christmas Vacation We enjoyed our stay immensely. We were able to walk to everything. The apartment is nicely furnished with all the amenities you need. The 24 hour concierge service is wonderful. We would definitely stay there again.

PositiveClose to everything, clean, spacious and secure

Negative

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 5

         
 

by Juan - ART RESIDENCE KROCINOVA - two-bedroom apartment

Stayed in Oct-16

 
Total5

Great option! We really enjoyed our time staying at this apartment. It is well located near the main points in the city, the staff is helpful and very professional. I recommend this property.

Positivegood location, professional staff, clean, comfortable

Negative

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 5

         
 

by Colin - ART RESIDENCE KROCINOVA - two-bedroom apartment

Stayed in Oct-16

 
Total3.5

I emailed on several occasions that help is needed as I am travelling with elderly parents but reception was not keen to assist with luggage. On day of check out, had to request again for keys to be picked up from apartment rather than reception. Was told that apartment is checked and all functioning well. But on check in air con was found to be not working. Service personnel came in 3 times to do the same thing - switch off and on again mains but that did not help. I am wondering what training/check list does the staff do when they say an apartment has been checked. Service not personal unfortunately. Specific requests not even entered into system I believe. Sorry not impressed with your staff. Rgds

Positiveapartment location good and new

Negativestaff and communication can be better

 

Front office staff - 2

         

Location - 4

         

Rooms and services - 4

         

Cleanliness - 4

         

Equipment & facilities - 4

         

Value/money - 3

         
 
 
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