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Front office staff

4.7 of 5

         
 
 

Location

4.9 of 5

         
 
 

Rooms and services

4.6 of 5

         
 
 

Cleanliness

4.6 of 5

         
 
 

Equipment & facilities

4.4 of 5

         
 
 

Value/money

4.5 of 5

         
 
 

Overall(332  reviews)

4.6 of 5

         
 
 

Overall (332 reviews)

 

by Mitchell - RESIDENCE MASNA - one-bedroom apartment

Stayed in Oct-19

 
Total4.8

Wonderful vacation holiday The apartment is located in old town just a minutes walk to the old clock. The bed was more comfortable then the one at home. The service was exceptional with excellent communication and attentiveness. Oddly enough the two things I wish we would have experienced were right outside the front door: The Beer Spa and the Agave restaurant. We will return and not hesitate to stay again.

PositiveGreat location, easy access, quiet and comfortable

NegativeWe wish we had several more days to enjoy the apartment and Prague

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 4

         
 

by Paolo - RESIDENCE MASNA - one-bedroom apartment

Stayed in Oct-19

 
Total3.8

Family trip to Prague The apartment is central located, few steps away from the main square. The staff is young and friendly and always proactive. We are unfortunately not satisfied regarding the transfer service arranged through you: - transfer in : dirty van with strong smell - transfer out: the driver left us far away from the entrance pf the terminal due to the fact that according to him in order to approach the area we will need to pay an extra cost for the parking. In doing so, he left us without any further explanation in the cold weater of the early morning and we had to walk to the terminal. Not so professional.. We have been a bit upset due to the fact that other Italian friends have taken a similar service provided from a private company and they paid even less and have a driver more guest oriented .

PositiveLocation, young and friendly staff

NegativeNot so clean (spiderwebs on the walls, mouldy above the shower)

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 4

         

Cleanliness - 2

         

Equipment & facilities - 4

         

Value/money - 3

         
 

by Stephen - RESIDENCE MASNA - one-bedroom apartment

Stayed in Aug-19

 
Total4.2

Work trip Good location and very helpful front office staff. The apartment itself was fine, but a little dated/worn.

PositiveGreat location and mostly quiet apartment.

NegativeThere was one night when some of the guests on the floor above me were very loud (stomping, yelling) late at night. BUt it was just one of the nights, the rest were quiet

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 4

         

Cleanliness - 4

         

Equipment & facilities - 3

         

Value/money - 4

         
 

by Hilary - RESIDENCE MASNA - one-bedroom apartment

Stayed in Jul-19

 
Total5

Memorable Prague holiday We were only 5 minutes walk from the main square but our apartment was quiet enough for us to leave our windows open at night. Comfortable bed, good kitchen facilities, felt as though we were experiencing Prague as it was a long time ago, with little intrusion from the outside world. Prague is a magical city and nothing disappointed. Even all the tourists could not detract from the experience. We would highly recommend Masna to anyone looking for an apartment.

PositivePerfect place to see the old city

NegativeNothing negative

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 5

         
 

by Liliana - RESIDENCE MASNA - one-bedroom apartment

Stayed in Jun-19

 
Total5

Tutto veramente eccellente, dalla posizione dell'appartamento nel centro di Praga, alla cortesia dello staff. Consigliatissimo. Grazie del soggiorno gradevolissimo

Positive

Negative

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 5

         
 
 
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