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Front office staff

4.7 of 5

         
 
 

Location

4.9 of 5

         
 
 

Rooms and services

4.6 of 5

         
 
 

Cleanliness

4.6 of 5

         
 
 

Equipment & facilities

4.4 of 5

         
 
 

Value/money

4.5 of 5

         
 
 

Overall(326  reviews)

4.6 of 5

         
 
 

Overall (326 reviews)

 

by Michael - RESIDENCE MASNA - one-bedroom apartment

Stayed in Apr-19

 
Total4.2

Great convenient unit - with fabulous host Transition from airport was arranged and perfect. Met at unity and received an awesome orientation to unit and Prague. This is a great unit and superb location. Will be very pleased you selected it. The super host is exceptional.

PositiveLarge - clean - well equipped - fantastic location

Negative

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 0

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 5

         
 

by Lucia - RESIDENCE MASNA - one-bedroom apartment

Stayed in Mar-19

 
Total4.3

5 wonderful days in Prague Perfect location. We visited all the principal attractions without needing public transports. The apartment was clean and there was all you need in a 5 days holiday. The only bad thing is the noisy pub in Masna street, but it's not a bug problem.

PositivePerfect location, spacious apartment, very helpful staff

NegativeA bit noisy, because of a pub in Masna street

 

Front office staff - 5

         

Location - 4

         

Rooms and services - 5

         

Cleanliness - 4

         

Equipment & facilities - 4

         

Value/money - 4

         
 

by Deya - RESIDENCE MASNA - one-bedroom apartment

Stayed in Feb-19

 
Total4.3

Best apt in old town We are happy to stay in the apt close to everything we need

PositiveEverything wonderful specialy the staff

Negative

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 4

         

Cleanliness - 4

         

Equipment & facilities - 4

         

Value/money - 4

         
 

by Kirils - RESIDENCE MASNA - one-bedroom apartment

Stayed in Jan-19

 
Total3.3

Mismatch of Expected with Reality The following deficiencies were identified in the apartment: 1. Very hinged door hinges. Especially audible at night. It must be replaced or oiled. 2. Creaks parquet floor. It is necessary to fasten to the floorboard. 3. The safety chain on the front door is broken. Fix or replace. 4. A small round mirror in the bathroom is poorly fixed to the wall. It is necessary to fasten the screws through the dowel. 5. Mirror in the bathroom. The crack on the mirror at the place of attachment of the lamp. 6. Entrance door from the street. Magnetic card is useless. Heck often stuck, and it was not possible to enter the building. You had to stand and wait until someone came out of the house and opened the door from the inside. 7. Broken corkscrew for opening wine. I had to open with my knife. 8. Trash can in the bathroom. The lift pedal does not lift the cover when pressed. It must be replaced or repaired. 9. The toilet paper holder is not attached to the wall, dangling. It is necessary to fix, it may one day fall. 10. Kitchen appliances. No small knife. Bought my knife. 11. There is dust behind the beds, on the baseboards. Not good enough cleaning. 12. Old windows made of wood, not adjacent to the frames tightly, there are gaps. Noise isolation is bad. 13. Apartment renovation was a long time ago. Painting on the walls, doors, windows has already grown old, worn and darkened. Therefore, the first impression is that the apartment is not well maintained, which the landlord does not follow. 14. Kettle dirty and sooty. Boil water in a kettle on the gas stove did not want to. Used stainless steel pot. Why is there no electric kettle? 15. In the shower room, the door curtain sticks. It is not possible to close freely, but only with an effort. 16. Toilet bowl. After you flush the water in the flank very slowly. Probably, the delivery nozzle was calcined. It must be cleaned or replaced. 17. The microwave is very old. When turned on, it starts to spark. I do not recommend to include, It is necessary to replace. Conclusion. The quality of the apartment and comfort does not match the description. You feel a constant inconvenience, and the feeling that you have been deceived. At the same time, these inconveniences partially compensate for high ceilings and proximity to the city center. I hope the landlord will accept comments for consideration and subsequent elimination of deficiencies in apartment number 303.

Positivehigh ceilings and proximity to the city center

Negativeelimination of deficiencies in apartment number 303.

 

Front office staff - 4

         

Location - 5

         

Rooms and services - 3

         

Cleanliness - 3

         

Equipment & facilities - 3

         

Value/money - 2

         
 

by Artem - RESIDENCE MASNA - one-bedroom apartment

Stayed in Jan-19

 
Total4.5

Best trip! It’s our best trip. Thanks a lot!

PositivePerfect location

Negative

 

Front office staff - 4

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 4

         

Value/money - 4

         
 
 
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