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Front office staff

4.7 of 5

         
 
 

Location

4.9 of 5

         
 
 

Rooms and services

4.6 of 5

         
 
 

Cleanliness

4.6 of 5

         
 
 

Equipment & facilities

4.4 of 5

         
 
 

Value/money

4.5 of 5

         
 
 

Overall(323  reviews)

4.6 of 5

         
 
 

Overall (323 reviews)

 

by Kirils - RESIDENCE MASNA - one-bedroom apartment

Stayed in Jan-19

 
Total3.3

Mismatch of Expected with Reality The following deficiencies were identified in the apartment: 1. Very hinged door hinges. Especially audible at night. It must be replaced or oiled. 2. Creaks parquet floor. It is necessary to fasten to the floorboard. 3. The safety chain on the front door is broken. Fix or replace. 4. A small round mirror in the bathroom is poorly fixed to the wall. It is necessary to fasten the screws through the dowel. 5. Mirror in the bathroom. The crack on the mirror at the place of attachment of the lamp. 6. Entrance door from the street. Magnetic card is useless. Heck often stuck, and it was not possible to enter the building. You had to stand and wait until someone came out of the house and opened the door from the inside. 7. Broken corkscrew for opening wine. I had to open with my knife. 8. Trash can in the bathroom. The lift pedal does not lift the cover when pressed. It must be replaced or repaired. 9. The toilet paper holder is not attached to the wall, dangling. It is necessary to fix, it may one day fall. 10. Kitchen appliances. No small knife. Bought my knife. 11. There is dust behind the beds, on the baseboards. Not good enough cleaning. 12. Old windows made of wood, not adjacent to the frames tightly, there are gaps. Noise isolation is bad. 13. Apartment renovation was a long time ago. Painting on the walls, doors, windows has already grown old, worn and darkened. Therefore, the first impression is that the apartment is not well maintained, which the landlord does not follow. 14. Kettle dirty and sooty. Boil water in a kettle on the gas stove did not want to. Used stainless steel pot. Why is there no electric kettle? 15. In the shower room, the door curtain sticks. It is not possible to close freely, but only with an effort. 16. Toilet bowl. After you flush the water in the flank very slowly. Probably, the delivery nozzle was calcined. It must be cleaned or replaced. 17. The microwave is very old. When turned on, it starts to spark. I do not recommend to include, It is necessary to replace. Conclusion. The quality of the apartment and comfort does not match the description. You feel a constant inconvenience, and the feeling that you have been deceived. At the same time, these inconveniences partially compensate for high ceilings and proximity to the city center. I hope the landlord will accept comments for consideration and subsequent elimination of deficiencies in apartment number 303.

Positivehigh ceilings and proximity to the city center

Negativeelimination of deficiencies in apartment number 303.

 

Front office staff - 4

         

Location - 5

         

Rooms and services - 3

         

Cleanliness - 3

         

Equipment & facilities - 3

         

Value/money - 2

         
 

by Artem - RESIDENCE MASNA - one-bedroom apartment

Stayed in Jan-19

 
Total4.5

Best trip! It’s our best trip. Thanks a lot!

PositivePerfect location

Negative

 

Front office staff - 4

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 4

         

Value/money - 4

         
 

by Mladen - RESIDENCE MASNA - one-bedroom apartment

Stayed in Jan-19

 
Total5

Amazing holiday I decided to go with Prague City apartments for first time and I was very surprised from the office girls and boy that answer all my questions and help my staying in Prague be even better . I wish to express my gratitude to all from Prague City apartments

PositiveLocation Location Location just wow

Negative

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 5

         
 

by Matteo - RESIDENCE MASNA - one-bedroom apartment

Stayed in Dec-18

 
Total5

cozy apartment and great location Very pleasant experience, location was just perfect and apartment was clean,cozy and well organized. Staff was helpful and really reactive, we could get a lot of flexibility on secondary (but important) issues and infos. Only negative side, if I had to find one, is the "cloudy" pillow and non-exhistent duvet, but this has more to do with the local habit when comes to sleeping rather than to the management itself (ist more cultural/social). Btw it would be great to have a selection of better pillows and maybe a bigger duvet for "oversize" people like me. :)

Positivereally "fully equipped", nothing was missing

Negativesmall duvet could be a bit bigger :)

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 5

         
 

by Juan Jose - RESIDENCE MASNA - one-bedroom apartment

Stayed in Nov-18

 
Total4.7

Dream stay Everything I can say is great, from the moment I made the reservation online, the reception at the airport by our driver, the reception at the check-in (they tried to speak to us in Spanish), as well as the apartment, very nice, bright and spacious, very well located with respect to everything what you want to visit in Prague, highly recommended and certainly when we return to Prague we will return to Residence Masna Thanks for everything

PositiveWe will definitely be back

NegativeNothing

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 4

         

Value/money - 4

         
 
 
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