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Front office staff

4.7 of 5

         
 
 

Location

4.9 of 5

         
 
 

Rooms and services

4.6 of 5

         
 
 

Cleanliness

4.6 of 5

         
 
 

Equipment & facilities

4.4 of 5

         
 
 

Value/money

4.5 of 5

         
 
 

Overall(278  reviews)

4.6 of 5

         
 
 

Overall (278 reviews)

 

by Eric - RESIDENCE MASNA - one-bedroom apartment

Stayed in Apr-17

 
Total4.3

nice & comfortable couldn't think of a better place to stay in Prague. we spent a week in appartement 304 and liked everything. someone came over in the middle of the night to get the heating/hot water system working again within 15 minutes of the complaint. Also a second time when the system failed again, support was sent instantly. If it weren't for this problem, we would rate this apartment A+++. .

Positivewell equipped, good beds, well maintained facility, perfect location and very helpfull and friendly staff

Negativeheating/hot water system failure recurred repeatedly despite repair twice. the system lost pressure all the time; nothing to clean or dry dishes with manually, only dishwasher

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 3

         

Equipment & facilities - 4

         

Value/money - 4

         
 

by Fintan - RESIDENCE MASNA - one-bedroom apartment

Stayed in Jan-17

 
Total4.8

Magical New Year's in Prague This short visit for New Year's exceeded all our expectations. Superb location, lovely apartment and top notch service in a magical place at this time of year. A surprise guest pack of complimentary Prosecco and snacks on New Year's eve rounded off a great experience.

PositiveGreat location

Negative

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 4

         
 

by Pedre - RESIDENCE MASNA - one-bedroom apartment

Stayed in Dec-16

 
Total4.7

Enjoyable stay Excellent: stay, location, front office staff, apartment Price is a bit too high Check: would have been more convenient to do it in the apartment right away

PositiveExcellent apartment and location

NegativeApartment a bit overpriced. It would have been great to do the check in straight away in the apartment

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 3

         
 

by Miroslav - RESIDENCE MASNA - one-bedroom apartment

Stayed in Nov-16

 
Total4.8

Advent season in Prague Spacious apartments located directly in the centrum of Old City Prague. Residence Masna house is equipped by lift. Breakfast is offered in nearby restaurants. Excellent desk service in PragueCityApartments office.

PositiveWalking distance to Prague central Christmas tree

Negativeno

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 4

         

Value/money - 5

         
 

by Altan - RESIDENCE MASNA - one-bedroom apartment

Stayed in Nov-16

 
Total5

Lovely weekend in Prague We spent a nice weekend in Prague. Everything about the flat was exactly as described on website. Staff is very nice and helpful.

PositiveVery nice and helpful staff. Perfect location, clean and full equipped flat

NegativeNone

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 5

         
 
 
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