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Front office staff

4.8 of 5

         
 
 

Location

4.9 of 5

         
 
 

Rooms and services

4.7 of 5

         
 
 

Cleanliness

4.7 of 5

         
 
 

Equipment & facilities

4.4 of 5

         
 
 

Value/money

4.5 of 5

         
 
 

Overall(649  reviews)

4.7 of 5

         
 
 

Overall (649 reviews)

 

by Dmitrii - RESIDENCE MASNA - one-bedroom apartment

Stayed in Mar-18

 
Total5

Thank you. Everything was great. Only one remark. Clean the ventilation grill in the bathroom.

Positive

Negative

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 5

         
 

by Tywo - RESIDENCE MASNA - one-bedroom apartment

Stayed in Mar-18

 
Total3.3

Ideal for long stay when travelling with kids Overall ok rental. Seems the cleaning was done a while before it was rented out so dust had settled. Therefore could have been cleaner. Looks clean but it was not. For ex, the floor was very dirty and also the blanket that was in the cupboard. There should have been more plates etc in the kitchen. Very noisy neighbourhood. We should have been advised of this during the process of renting especially when it was understood that we are traveling with kids. We should have been given an apartment facing a quieter part, if possible. The staff were very helpful and really did do their best to provide what we needed. Thank you to everyone of them.

Positiveroom for kids to run around

Negativenoisy hood

 

Front office staff - 4

         

Location - 3

         

Rooms and services - 3

         

Cleanliness - 4

         

Equipment & facilities - 3

         

Value/money - 3

         
 

by Philip Antony - RESIDENCE MASNA - one-bedroom apartment

Stayed in Mar-18

 
Total3.5

Somewhat dated Pictures don't really reflect reality as the apartment is quite dated. That said it was clean and the staff were easy to deal with. First night no hot water which was a pain (likewise none in the morning). It was resolved the following day but not what you would expect. I'm still waiting for the refund for the 1st night.

PositiveEasy check-in and check-out

NegativeDated furniture and no hot water

 

Front office staff - 4

         

Location - 4

         

Rooms and services - 3

         

Cleanliness - 4

         

Equipment & facilities - 3

         

Value/money - 3

         
 

by Merle - RESIDENCE MASNA - one-bedroom apartment

Stayed in Feb-18

 
Total5

Prague trip The place is spacious and right in the centre of the city. All staff was very helpful and friendly and responds very quickly. Only negative thing is that the windows are very thin and let in a lot of sound.

PositiveNice place, great location and all staff was very helpful

NegativeRight next to a popular club hence very noisy at all times during the night

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 5

         
 

by Ana - RESIDENCE MASNA - studio apartment

Stayed in Feb-18

 
Total5

Excellent location and service. Great heating and very clean spartment.

PositiveGreat location. Clean apartment.

Negative

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 5

         
 
 
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