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Front office staff

4.8 of 5

         
 
 

Location

4.9 of 5

         
 
 

Rooms and services

4.7 of 5

         
 
 

Cleanliness

4.7 of 5

         
 
 

Equipment & facilities

4.4 of 5

         
 
 

Value/money

4.5 of 5

         
 
 

Overall(656  reviews)

4.7 of 5

         
 
 

Overall (656 reviews)

 

by Anca - RESIDENCE MASNA - one-bedroom apartment

Stayed in May-18

 
Total5

Our 50 years of marriage anniversary Residence Masna was one of the most appreciated presents for our 50 years of marriage anniversary. We were happy with the beautiful apartment, the most attentive and nice staff - Filip, Martin - and of course, all this in the heart of this amazing city, Prague.

Positiveperfect by all means, apartment and staff

Negativenone

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 5

         
 

by Dora - RESIDENCE MASNA - studio apartment

Stayed in May-18

 
Total4.8

1st of May in Prague Writing the credit card number of your guests on a piece of paper is really unusual and not common especially from safety point of view. We travel a lot and this is the first time something like this was required. I was not feeling comfortable nor safe providing my credit card number on such way. Overall we had positive experience with you and visiting the Prague. Thank you.

PositiveClean. In the city center- great location. Quite. Nice apartment.

Negative Dark apartment, almost no daylight. Should have better lightning.

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 4

         
 

by Asaf - RESIDENCE MASNA - one-bedroom apartment

Stayed in Apr-18

 
Total4.2

our vacation at Prague the apartment is located in an excellent location at the center of the town. it is specious and well equipped. upon check-in the staff member met us at the apartment & gave us a great explanation about the residence and the city. the check-out didn't go well, we scheduled someone to come at 8 A.M as we had an 11 AM flight, after 20 minutes no one came i sent an email but no answer. after 40 minutes i finally called through my cellphone - a call that cost a lot, and only then i got answered in the office. fairly enough, after my call someone came quickly and provided us with a taxi to the airport and we were able to catch our flight on the last minute. either then that it was wonderful.

Positiveperfect location, very nice apartment, well equipped,

Negativethe staff forgot to come to the checkout and we almost missed our flight

 

Front office staff - 2

         

Location - 5

         

Rooms and services - 4

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 4

         
 

by Andrea - RESIDENCE MASNA - studio apartment

Stayed in Apr-18

 
Total5

AMAZING WEEK IN PRAGUE Very nice apartment, perfect location. For having fun it’s 2 minutes walking from the old town. For shopping it’s 4 minutes walking from the shopping areas. To relax it’s great because it’s quiet and not loud. Amazing host very kind and available any time if you need. 5 stars for everything

PositivePERFECT LOCATION

NegativeEVRYTHING WAS GREAT

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 5

         
 

by John - RESIDENCE MASNA - one-bedroom apartment

Stayed in Apr-18

 
Total3.8

First visit Very attentive and helpful staff from booking through to check in. A large, clean, reasonably well equipped apartment in a good area to explore the city from. Some good restaurants and cafes nearby. The area is very noisy from midnight to 6.00am. Fine if you are heavy sleeper or a party animal. Otherwise not.

PositiveNice apartment

NegativeNoisy area

 

Front office staff - 0

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 3

         

Value/money - 5

         
 
 
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