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Front office staff

4.8 of 5

         
 
 

Location

4.9 of 5

         
 
 

Rooms and services

4.6 of 5

         
 
 

Cleanliness

4.6 of 5

         
 
 

Equipment & facilities

4.3 of 5

         
 
 

Value/money

4.5 of 5

         
 
 

Overall(237  reviews)

4.6 of 5

         
 
 

Overall (237 reviews)

 

by Kathleen - RESIDENCE KARLOVA - two-bedroom apartment

Stayed in Aug-15

 
Total5

Family fun in Prague Start to finish, interacting with all Prague a City Apartment staff was a pleasure. Everyone made it so easy for us to book the apartment and also get oriented to the city. In addition, the transport option from the train station and to the airport was incredibly helpful, a good value, and the drivers were punctual. I need to also add that having a staff member actually accompany renters to their apartment is a great idea! I have rented throughout Europe, and this is the first time I've ever experienced this service, ans it sets you apart from many other rental agencies. Lastly, I need to add that Jane was very kind, helpful, and gave us excellent recommendations for things to see and where to eat! We ate at 3 of the 5 restaurants she recommended, and the meals were absolutely fantastic! The only suggestion for improvement that I have is that it would be nice if the apartment had a coffee maker, in addition to the hot water pot. Thanks for helping us to have a great stay in Prague!

PositiveExtraordinarily friendly, responsive, helpful, and efficient office staff; superb location

NegativeThe street is packed with people until early morning hours, and so it is a bit noisy.

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 5

         
 

by Anna Marie - RESIDENCE KARLOVA - two-bedroom apartment

Stayed in Jul-15

 
Total4.3

Holiday in Prague We enjoyed our stay in Karlova residence very much. The location right in the heart of the old town is fantastic. Spacious appartment. We had booked another appartment, but had to be transferred to this appartment, we only payed for the one we had booked even it was cheaper. The man at the front desk was very helpfull, he took us to the parkinghouse and to the appartment, and told us all we needed to know. There were a few things we did not like. We missed aircondition, and it was not allowed to open windows, so it was very hot in the appartment. We had two showers, one was very small, and the doors did not close properly so water came om the floor, the otter had a drain which did not function properly. But all together we enjoyed our stay in Prague very much.

PositiveLovely location

NegativeTemperaturregulation not possible

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 4

         

Cleanliness - 5

         

Equipment & facilities - 3

         

Value/money - 4

         
 

by Charles - RESIDENCE KARLOVA - two-bedroom apartment

Stayed in Jul-15

 
Total5

Family Trip The location was ideal, midpoint between the Charles Bridge and Astronomical Clock. Being the top floor, with a rooftop patio, the views were incredible. Air conditioning saved us as there was a heat wave while we stayed but we could come back to our aprtement to cool off. The Prague City Apartment staff was exraordiarily helpful. The arranged for a driver to take us to and from the airport; on our day of departure, they picked up our bags from our apartment and kept them while we toured the city for a few more hours. One of the best if not the best apartments we've ever rented while travelling!

PositiveGreat location, great views

NegativeNone

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 5

         
 

by Margaret - RESIDENCE KARLOVA - two-bedroom apartment

Stayed in Jul-15

 
Total4.8

Prague exceeded our expectations We loved the apartment , spacious and had everything you needed. The beds were lovely and comfortable and the daily housekeeping was a welcome surprise. It's lovely to be able to make yourself at home while travelling with kitchen, washing machine, seating etc. very secure with access off an interior courtyard with three entry points needing card. Elevator made third floor easy. We had a glitch with the airport pick up but staff were anxious to make amends and helped us book ongoing going transport and provided taxi to bus station. Wifi was a bit hit and miss. Would suggest chopping block, ironing board and clothes drying rack to complete all the facilities one could need. Thank you for a pleasant stay, would recommend to others

PositiveCentral location right in the heart of things

NegativeBeing central meant a bit of street noise at night

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 4

         
 

by Mark - RESIDENCE KARLOVA - two-bedroom apartment

Stayed in Jun-15

 
Total4.5

Fantastic Location Great Place. Great Value. Would totally stay again the next time in Prague.

PositiveSpacious Clean, Well outfitted Apartment

NegativeDependent on day can be rather noisy.

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 4

         

Equipment & facilities - 4

         

Value/money - 4

         
 
 
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