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Front office staff

4.9 of 5

         
 
 

Location

4.9 of 5

         
 
 

Rooms and services

4.9 of 5

         
 
 

Cleanliness

4.8 of 5

         
 
 

Equipment & facilities

4.8 of 5

         
 
 

Value/money

4.7 of 5

         
 
 

Overall(778  reviews)

4.8 of 5

         
 
 

Overall (778 reviews)

 

by Devin - RESIDENCE KAROLINA - one-bedroom apartment

Stayed in Aug-18

 
Total4.8

Fantastic apartment and customer service I was visiting Prague with my wife from August 1st - 7th, during which time there was an incredible heat wave occurring. I had originally booked an airbnb with a different company, but cancelled my stay there because the air conditioning unit was nonfunctional and the apartment was 35 degrees celsius inside. Desperate for A/C, I found Prague City Apartments and booked with them for the remaining 6 days due to their multiple wall AC units in the apartment. As fate would have it, the 5th floor apartment that I booked was having an issue due to the heat wave, and the A/C units kept shutting off causing the apartment to be unable to cool down. As you can imagine, this was a little upsetting having chosen this place solely because of their air conditioning, however the staff was truly excellent, making every attempt to fix the problem, and ultimately transferring me to a lower level unit that was not experiencing issues. The 2nd floor apartment we ended up in was fantastic, however the real reason I would stay here again is because the staff were so incredibly attentive; it was clear that they really cared and would do anything in their power to make our stay enjoyable.

Positivegreat location, amazing customer service, nice spacious rooms

Negativesome construction noise, AC issues on 5th floor

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 4

         
 

by Rakad - RESIDENCE KAROLINA - one-bedroom apartment

Stayed in Aug-18

 
Total4.8

Thanks a lot for your kind hospitality

Positive

Negative

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 4

         
 

by Hugh - RESIDENCE KAROLINA - one-bedroom apartment

Stayed in Aug-18

 
Total5

Residence Karolina typifies Prague's architectural heritage - a stately old building with a photogenic facade The apartment itself is well-appointed with a high stud, a spacious and restful interior, and with a quiet leafy courtyard behind. It's a really good escape from Prague's busy streets. The staff in the office downstairs are forever friendly and welcoming. Highly recommended.

Positive

Negative

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 5

         
 

by Johnny - RESIDENCE KAROLINA - one-bedroom apartment

Stayed in Jul-18

 
Total5

Great apartment in a great location The front office personnel went above and beyond. Anything we needed they did. They were also willing to give their recommendations for what to do and where to eat. It is an easy 10 minute walk to Old Town Center and less than 5 minute walk to public transportation. We truly enjoyed our stay at Residence Karolina, and, if we return to Prague, will stay here again.

PositiveVery nice apartment close to town center and public transportation

NegativeNone

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 5

         
 

by Mien - RESIDENCE KAROLINA - one-bedroom apartment

Stayed in Jul-18

 
Total4.7

Amazing Prague! Thank you Tony, Jacob, Karolina, and Markéta for your sincere assistance, positive attitudes, and smiles. The apartment is in quiet location, yet close to Charles Bridge, Prague Castle, and Old Town. The apartment has all the equipment needed for a quick visit or an extended stay. The coffee provided for the espresso machine is strong, yet so smooth. The air condtioning unit is just a little weak for the size of the apartment during the few very hot weeks of Prague summer!!! Highly recommended!

Positive

Negative

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 4

         

Equipment & facilities - 5

         

Value/money - 4

         
 
 
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