Front office staff
4.8 of 5
Location
4.9 of 5
Rooms and services
4.7 of 5
Cleanliness
4.7 of 5
Equipment & facilities
4.4 of 5
Value/money
4.5 of 5
Overall(368 reviews)
4.6 of 5
Overall (368 reviews)
by Umberto - RESIDENCE MASNA - one-bedroom apartment
Stayed in Dec-14
Business trip I go every years in prague, it s about 8 years , and i ve been always at masna residence.
PositivePerfect location, big room, helpfull and friendly staff,
NegativeNothing
Front office staff - 4
Location - 5
Rooms and services - 5
Cleanliness - 4
Equipment & facilities - 4
Value/money - 5
by Andras - RESIDENCE MASNA - one-bedroom apartment
Stayed in Nov-14
Very good location, helpful stuff at reception. The apartment eas good, its good value for the money. I am very satisfied with the services and in overall.
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 4
Cleanliness - 4
Equipment & facilities - 4
Value/money - 5
by Nancy - RESIDENCE MASNA - one-bedroom apartment
Stayed in Nov-14
Best of our trip We had been on the road work three weeks and had been in three apartments before we arrived in Prague. We were very satisfied with all the apartments, but this apartment and this company were the best. The customer service is the best we have ever had. They are available 24/7 for anything you may need, and were really good about communicating by email. We took advantage of their transfer service and were met at the train station, taken to the office for check-in and then to the apartment. Very easy. When we left, we took their transfer to the airport for a very reasonable price. The driver was interesting to talk to. The apartment was huge and beautiful. The ceilings were about 20 feet high and the doorways were at least 8 feet high, some with transoms. We had double glass doors leading into the bedroom which had a great balcony just over the front door. The bathroom was beautifully tiled in white and was very large. The shower was probably 3x6 feet. The kitchen was very large by European standa
PositivePerfect location, huge apartment
NegativeNoise from nearby bar may bother some, but just bring earplugs.
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Marina - RESIDENCE MASNA - one-bedroom apartment
Stayed in Nov-14
We have very nice trip. Thank You
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 3
Value/money - 4
by Marilyn - RESIDENCE MASNA - one-bedroom apartment
Stayed in Sep-14
Comfortable Apartment Near Center of Prague After some confusion at registration everything about our stay at Residence Masna was fine. And despite the fact that one of our apartments was not ready for occupancy -- through no fault of the management -- the office staff worked above and beyond the call to resolve the situation and maintained their calm, professional attitude in the face of tired, grumpy travelers! Kudos for their effort and kudos for the help they provided in arranging a tour to the Czech countryside and a nighttime visit to a medical clinic. They also arranged a reasonably priced, English-speaking, pleasant driver to pick us up in Berlin and to take us on to Budapest. All in all, we were very well cared for by the staff. As for the apartments, we have no complaints. The kitchen was adequately furnished for our stay, the beds were very comfortable, the rooms were quiet despite the busy location, and the bathrooms were modern and clean. There are bakeries and grocery stores nearby, so one need not go out for every meal. The onl
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 4
Equipment & facilities - 4
Value/money - 5
