Front office staff
4.9 of 5
Location
4.9 of 5
Rooms and services
4.9 of 5
Cleanliness
4.9 of 5
Equipment & facilities
4.8 of 5
Value/money
4.8 of 5
Overall(329 reviews)
4.9 of 5
Overall (329 reviews)
by William - RESIDENCE KAROLINA - two-bedroom apartment
Stayed in Oct-16
It was like staying in the Presidential Suite. It couldn't have been better and the staff was extremely helpful.
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Thomas - RESIDENCE KAROLINA - two-bedroom apartment
Stayed in Oct-16
Perfect We've been staying in short term apartments in Europe for years on now. The Karolina is clearly one of the very best, if not indeed THE best apartment we've stay in. I would recommend it for anyone who wants the privacy and comfort of an apartment in Prague 1. I will definitely stay here again in future.
PositiveElegant, quiet and first class staff
NegativeNegative? You're joking
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Paulus - RESIDENCE KAROLINA - two-bedroom apartment
Stayed in Sep-16
Family trip The apartment is in a good location, the quiet part of old town, yet reasonably close to the Old Town Centre (10-min walk), tram stops (<5 min walk), and big supermarket (<10 min walk). Plenty of space for 5 people (2 adults & 3 kids), living room/dining room/kitchen are well-equipped with modern appliances. Wi-fi Internet works well. As it's a renovated old building, the bathroom fittings are a bit dated. The main negative thing we encountered was the running washing machine caused half the electricity of the apartment to turn off, including itself and the fridge. So half of the food we bought got ruined and we had wet, dirty clothes that couldn't be taken out without spilling the water out of the machine. When I rang the front desk, it took over 3 hours (and 3 separate follow-up calls) for them to send someone over to look into it. When they said it's fixed, it wasn't as the problem repeated itself as soon as we turn the washing machine on again. We ended up having to use a washing machine in another apartm
PositiveGood location, spacious, well-equipped apartment
NegativeCheck-in process a bit slow, washing machine didn't work and caused half the electricity to turn off, including fridge, slow maintenance/housekeeping response
Front office staff - 4
Location - 4
Rooms and services - 4
Cleanliness - 4
Equipment & facilities - 3
Value/money - 4
by Tracey - RESIDENCE KAROLINA - two-bedroom apartment
Stayed in Sep-16
Perfect place to stay in Prague The apartment was an excellent place to stay in Prague. It was clean, comfortable and well maintained during our stay. Location was very good. All staff were very helpful and a pleasure to deal with, including the booking staff. Booking was easy and efficient. Would highly recommend.
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Christian - RESIDENCE KAROLINA - two-bedroom apartment
Stayed in Sep-16
Very nice apartment in old part of Prague This building has been nicely renovated and is located at the junction of the old and the new part of the city, very close to the National Theatre. Everything is at at a walking distance and there are subway and tramway stations nearby. The apartment we had was very large and comfortable, and not noisy at all despite its central location. The staff is very nice, very fluent in english and always happy to help.
PositiveExcellent location and very nice apartment
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 4
Value/money - 5