Front office staff
4.9 of 5
Location
4.9 of 5
Rooms and services
4.6 of 5
Cleanliness
4.6 of 5
Equipment & facilities
4.3 of 5
Value/money
4.5 of 5
Overall(284 reviews)
4.6 of 5
Overall (284 reviews)
by Tracy - RESIDENCE KARLOVA - two-bedroom apartment
Stayed in Oct-12
We were so impressed with the level of customer service before, during, and after our stay. Our toaster in the kitchen required someone to hold down the lever in order to work and the plug for the microwave didn't work and the plug couldn't reach the next available outlet, however overall it was a great experience.
Positivegreat location to walk to all the sights, felt safe and secure
Negativea few minor equipment issues in the kitchen
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 3
Value/money - 5
by Jan - RESIDENCE KARLOVA - two-bedroom apartment
Stayed in Oct-12
Friendly staff that were kind to give me a lift in the car to the apartment when it was raining. The interior of the apartment is not personal, more of an average feeling and some of the equipment was not working like the water cooker and the door-bell.
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 3
Cleanliness - 4
Equipment & facilities - 2
Value/money - 3
by Oliver - RESIDENCE KARLOVA - three-bedroom apartment
Stayed in Sep-12
Great place to stay! have been here 2nd time and was absolutly satisfied again. Its just a great place to be, very centric. The service is fantastic, their people are there whenever you need help. Will bock them forever now when going to Prague :-)
Positivevery spacious, perfectly located, great service
Negativenothing really
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 4
Equipment & facilities - 5
Value/money - 5
by Robert - RESIDENCE KARLOVA - two-bedroom apartment
Stayed in Oct-12
Family Holiday in Prague - Residence Karlova Overall we found our stay with Prague City Apartments very good and I have already recommended the service to others. We were met at the train station by a driver arranged by the company (at a small and very reasonable additional cost). We were taken first to the offices to sign in and then to the apartment. One of the office staff came with us to the apartment to show us how to use the security system and to make sure we were comfortable with the apartment. She also gave us the location of the nearest essentials (supermarket, etc) and helped us with some translation for our allergy needs. The apartment was cleaned each day, beds were made and towels were changed - all included in the cost. The apartment was spacious and well equipped - including a washing machine. I have only two improvements. The first relates to noise, however I acknowledge that this is not the fault of PCA since Karlova is a noisy location at night. I did wonder, however, whether the glass in the top sections of the interior
PositiveGreat Location. Great Apartment. Wonderful Service and Staff
NegativeNoisy
Front office staff - 5
Location - 4
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 4
Value/money - 4
by Anette - RESIDENCE KARLOVA - two-bedroom apartment
Stayed in Oct-12
Perfect accomodation in Prague We love the apartments. We have now tried three of them, no. 32, 41 and 42. They are well equipped and you cannot hear anything from the streets, even though there are many people walking just outside the house. We will definitely recommend the apartments to friends, and we will come back and stay in your apartments again. Thanks a lot for keeping the apartments so clean and nice.
PositiveVery nice flats and absolutely now noice from the streets
Negative
Front office staff - 5
Location - 5
Rooms and services - 4
Cleanliness - 4
Equipment & facilities - 4
Value/money - 5