Front office staff
4.8 of 5
Location
4.9 of 5
Rooms and services
4.8 of 5
Cleanliness
4.7 of 5
Equipment & facilities
4.6 of 5
Value/money
4.6 of 5
Overall(3281 reviews)
4.7 of 5
Overall (3281 reviews)
by Kirils - RESIDENCE MASNA - one-bedroom apartment
Stayed in Jan-19
Mismatch of Expected with Reality The following deficiencies were identified in the apartment: 1. Very hinged door hinges. Especially audible at night. It must be replaced or oiled. 2. Creaks parquet floor. It is necessary to fasten to the floorboard. 3. The safety chain on the front door is broken. Fix or replace. 4. A small round mirror in the bathroom is poorly fixed to the wall. It is necessary to fasten the screws through the dowel. 5. Mirror in the bathroom. The crack on the mirror at the place of attachment of the lamp. 6. Entrance door from the street. Magnetic card is useless. Heck often stuck, and it was not possible to enter the building. You had to stand and wait until someone came out of the house and opened the door from the inside. 7. Broken corkscrew for opening wine. I had to open with my knife. 8. Trash can in the bathroom. The lift pedal does not lift the cover when pressed. It must be replaced or repaired. 9. The toilet paper holder is not attached to the wall, dangling. It is necessary to fix, it may one day fal
Positivehigh ceilings and proximity to the city center
Negativeelimination of deficiencies in apartment number 303.
Front office staff - 4
Location - 5
Rooms and services - 3
Cleanliness - 3
Equipment & facilities - 3
Value/money - 2
by Nicoll - RESIDENCE RYBNA - RED HORSE - two-bedroom apartment
Stayed in Jan-19
Excellent Location. Excellent Service. Location: These apartments could not be in a better location if you are staying in the "Old Town", in our view.. 3 minutes from Smetana Hall (Municipal House), 10-15 minute walk to Old Town Square and Old City Hall, 15 minute walk to Charles Bridge. "Billa" grocery store 5 minute walk and "mini market" immediately across the street. Located on quaint, narrow street. Staff: Unlike most of the customer service people you will encounter in the Czech Republic, the staff we dealt with were polite, friendly and helpful. We had a "problem" with the oven and washer during our stay. They happened to have a service person in the building when I called and they were at our door within 5 minutes of our call. Our problem with the appliances was solved immediately (oven needed to be "rebooted" and we just needed to be shown how to use the washer (instructions were for a different washer). They also accommodated our request to leave our bags in the apartment past our check out time while we waited for our train,
PositiveExcellent Location. Excellent Service.
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 4
by Iliana - MILOSRDNYCH APARTMENTS - two-bedroom apartment
Stayed in Jan-19
We are 2 families, who spent New Year holiday at this fantastic property. The apartment is spacious enough for 6 people, good equipped kitchen, comfortable beds ( even the sofa bed sleeping is without a problem), clean and tidy. We are thankful to Prague City Apartments for being helpful all the time, especially during the holiday season!
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Sue - RESIDENCE RYBNA - RED HORSE - three-bedroom apartment
Stayed in Dec-18
Family trip We were a family group of three teens and four adults. Apartment 31 at Rybna 4 was spacious enough to accommodate all of us comfortably. We arrived to find a Christmas tree and presents - a lovely touch. A couple of light globes didn't work when we arrived but were attended to within an hour. We asked for a coffee maker and we got one within a day. Central location and surprisingly quiet. Bright and clean and warm. Will definitely recommend to friends and family. Prague City Apartments also arranged transfers for us which was very useful. Overall a terrific experience.
PositiveFriendly, efficient and helpful staff.
NegativeNothing negative.
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Mladen - RESIDENCE MASNA - one-bedroom apartment
Stayed in Jan-19
Amazing holiday I decided to go with Prague City apartments for first time and I was very surprised from the office girls and boy that answer all my questions and help my staying in Prague be even better . I wish to express my gratitude to all from Prague City apartments
PositiveLocation Location Location just wow
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5