Front office staff
4.8 of 5
Location
4.9 of 5
Rooms and services
4.7 of 5
Cleanliness
4.7 of 5
Equipment & facilities
4.5 of 5
Value/money
4.5 of 5
Overall(282 reviews)
4.7 of 5
Overall (282 reviews)
by Barbara - RESIDENCE MASNA - studio apartment
Stayed in Jun-14
Mother and daughter trip Excellent review from someone who appreciates fine hotels, comfort, cleanliness and aesthetic.
PositiveGreat modern apartment, quiet, safe, central . Very attentive staff!
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 4
Value/money - 5
by Theodore - RESIDENCE MASNA - studio apartment
Stayed in Jun-14
Great location, apartment, and staff The apartment was very nice, the price was good, and the location was great--near the Old Town Square and Josefov. Like other apartments we stayed there is no front desk on the site. You have to check in at a business office. But we were able to access the staff via email and they were very responsive and helpful. They arranged our pickup at the train station and our taxi to the airport. We were very happy with out stay.
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Jane - RESIDENCE MASNA - studio apartment
Stayed in Apr-14
Easter weekend visit Excellent service eg airport service & complaints dealt with immediately ie toaster broke & replaced immediately. On a negative note only one English Channel available on the tv. Great with fi connection. Very spacious & spotlessly clean. Daily maid service. Lovely bathroom. Great location by old square. Highly recommended. Would use again.
PositiveVery clean.spacious & central
NegativeKitchen equipment could be better & tv channels
Front office staff - 5
Location - 5
Rooms and services - 4
Cleanliness - 5
Equipment & facilities - 4
Value/money - 4
by Michal - RESIDENCE MASNA - studio apartment
Stayed in May-14
Once the cleaning lady came, when we didn't want her to be there, didn't speak English. That day (Saturday) later, the air smelled really bad in the apartment, I suppose the cleaning lady didn't wash her cleaning utensils properly. It stank like vomit.
Positive
Negative
Front office staff - 4
Location - 5
Rooms and services - 4
Cleanliness - 4
Equipment & facilities - 4
Value/money - 3
by Frode - RESIDENCE MASNA - studio apartment
Stayed in May-14
Very nice Prague apartment The apartment is located very central in the old town easible walking from all down town areas. Located in a side street, so it was quiet at night but still very close to a lot of restaurants and bars nearby. The sushiplace next door was very good, but busy so reservation is recommended if you want to try this. The apartment is equipped with salt/peppet, coffe filters and soap for the washing machine which is very practically.
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 4
Value/money - 5
