Front office staff
4.8 of 5
Location
4.9 of 5
Rooms and services
4.7 of 5
Cleanliness
4.7 of 5
Equipment & facilities
4.5 of 5
Value/money
4.5 of 5
Overall(282 reviews)
4.7 of 5
Overall (282 reviews)
by Alexei - RESIDENCE MASNA - studio apartment
Stayed in May-17
Good apartment, office stuff needs improvement Masna apartment itself was good: spacious, clean, conveniently located. Two negative points: 1. Due to absence of air conditioning we kept windows open and there was occasional early morning street noise. 2. Their 24h office is far away, i.e. you can not arrive to the apartment and pick up the keys nearby. 3. Management has strange habit to delay email response which is very inconvenient to travelers without working phones. At some point I was forced to run to their nearby office (to confirm our airport shuttle arrival) but it was, alas, closed during working hours.
Positive
Negative
Front office staff - 2
Location - 5
Rooms and services - 4
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Bob - RESIDENCE MASNA - studio apartment
Stayed in May-17
delivered as advertised we had wonderful 4 nights in this unit..minutes from Old Town Square and yet just far away enough to be away from the noisy bar crowds. Unit had all amenities, comfortable bed and location ...what more could you ask for. Staff were very friendly and helpful ...we would...and likely will... return and stay here again.
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Nancy - RESIDENCE MASNA - studio apartment
Stayed in May-17
Beautifull Prague and super apartment We had a very good holiday in the Residence Masna, it was feeling like home. very close to the Old Town Square, shops, restaurants and the lovely streets to the Charles bridge. The staff is also very friendly and helpfull !! When we go back to Prague, we stay again in the Residence Masna, thanks for the lovely stay in a very beautifull city with very friendly people, we hope to come back very soon.
PositiveVery friendly welcome
NegativeNothing at all
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Veronica - RESIDENCE MASNA - studio apartment
Stayed in May-17
fall in love with prague Spacious studio apartment, clean and well furnished. Perfect even for long stays. The staff is always available and gentle. Prague is a magical and surprising city.
Positiveperfect location, near to center, clean and spacious
Negative.-
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Susan - RESIDENCE MASNA - studio apartment
Stayed in May-17
First time visit to Prague Great location. Facilities great. Spacious studio apartment. Check in well organised and with pick up from the train station the start to our Prague few days was great.
PositiveExcellent location
Negative
Front office staff - 5
Location - 5
Rooms and services - 4
Cleanliness - 4
Equipment & facilities - 5
Value/money - 5
