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Front office staff

4.9 of 5

         
 
 

Location

4.9 of 5

         
 
 

Rooms and services

4.9 of 5

         
 
 

Cleanliness

4.8 of 5

         
 
 

Equipment & facilities

4.8 of 5

         
 
 

Value/money

4.7 of 5

         
 
 

Overall(1031  reviews)

4.8 of 5

         
 
 

Overall (1031 reviews)

 

by William - RESIDENCE KAROLINA - two-bedroom apartment

Stayed in Oct-16

 
Total5

It was like staying in the Presidential Suite. It couldn't have been better and the staff was extremely helpful.

Positive

Negative

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 5

         
 

by Wanda - RESIDENCE KAROLINA - one-bedroom apartment

Stayed in Sep-16

 
Total5

Wonderful getaway with my husband Everything about our apartment was perfect. It was spacious with high ceilings, and having a comfortable couch and bed was just what we needed after a long day of walking and sight seeing. Having the convenience of a kitchen and laundry facilities made our 10 day stay in Prague even better. We were fortunate to have so many choices in restaurants and grocery shopping less than a 5 minute walk away. The metro and trams were also only a short walk which made seeing the historical sites so easy. Having the convenience of a daily housekeeper was an added feature. I would not hesitate to recommend Prague City Apartments to my friends if they are fortunate enough to travel there.

PositiveThis apt. was the perfect home away from home with the convenient location and close to shopping, restaurants, clubs and tourist attractions.

NegativeWish they would refill our coffee pods each day.

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 5

         
 

by Fariba - RESIDENCE KAROLINA - one-bedroom apartment

Stayed in Oct-16

 
Total4.8

well located prague apartment Very nice and comfortable apartment in a great location. Only minutes to all the must sees but far enough from the bars to be quiet. The 24hr front office is convenient and the fact that it is right next to the residence is absolute plus!

Positivelocation, staff, size, clenliness

Negative

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 4

         

Value/money - 5

         
 

by Thomas - RESIDENCE KAROLINA - two-bedroom apartment

Stayed in Oct-16

 
Total5

Perfect We've been staying in short term apartments in Europe for years on now. The Karolina is clearly one of the very best, if not indeed THE best apartment we've stay in. I would recommend it for anyone who wants the privacy and comfort of an apartment in Prague 1. I will definitely stay here again in future.

PositiveElegant, quiet and first class staff

NegativeNegative? You're joking

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 5

         
 

by Paulus - RESIDENCE KAROLINA - two-bedroom apartment

Stayed in Sep-16

 
Total3.8

Family trip The apartment is in a good location, the quiet part of old town, yet reasonably close to the Old Town Centre (10-min walk), tram stops (<5 min walk), and big supermarket (<10 min walk). Plenty of space for 5 people (2 adults & 3 kids), living room/dining room/kitchen are well-equipped with modern appliances. Wi-fi Internet works well. As it's a renovated old building, the bathroom fittings are a bit dated. The main negative thing we encountered was the running washing machine caused half the electricity of the apartment to turn off, including itself and the fridge. So half of the food we bought got ruined and we had wet, dirty clothes that couldn't be taken out without spilling the water out of the machine. When I rang the front desk, it took over 3 hours (and 3 separate follow-up calls) for them to send someone over to look into it. When they said it's fixed, it wasn't as the problem repeated itself as soon as we turn the washing machine on again. We ended up having to use a washing machine in another apartment 2 floors down during our stay which was a bit of a pain. Also when we asked for more bath towel (they only supplied 2 towels for 5 people), reception said the housekeeping people had left for the day so we had to wait until the next day (even though reception was open 24 hours). Surely it's not that hard for someone at reception to get some towels? Other than that, overall the reception ladies were helpful and gave good restaurant recommendations.

PositiveGood location, spacious, well-equipped apartment

NegativeCheck-in process a bit slow, washing machine didn't work and caused half the electricity to turn off, including fridge, slow maintenance/housekeeping response

 

Front office staff - 4

         

Location - 4

         

Rooms and services - 4

         

Cleanliness - 4

         

Equipment & facilities - 3

         

Value/money - 4

         
 
 
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