Front office staff
4.8 of 5
Location
4.9 of 5
Rooms and services
4.7 of 5
Cleanliness
4.7 of 5
Equipment & facilities
4.5 of 5
Value/money
4.5 of 5
Overall(281 reviews)
4.7 of 5
Overall (281 reviews)
by Francisco - RESIDENCE MASNA - studio apartment
Stayed in Jan-15
Over Satisfactoty
Positive
Negative
Front office staff - 4
Location - 5
Rooms and services - 4
Cleanliness - 5
Equipment & facilities - 4
Value/money - 4
by Salvador - RESIDENCE MASNA - studio apartment
Stayed in Nov-14
Just a 5m walk from the main center, in a quiet place also nearby some good restaurants. Front office professionalism makes you feel safe. even something we left in the room was proactively delivered afterwards.
Positivegood value for money
Negative
Front office staff - 5
Location - 5
Rooms and services - 4
Cleanliness - 5
Equipment & facilities - 3
Value/money - 4
by Elizabeth - RESIDENCE MASNA - studio apartment
Stayed in Oct-14
Lovely stay in Prague We enjoyed our stay and the complimentary pick up from the airport was great and overall the service offered by Prague City Apartments is top class. Any queries I had were dealt with quickly and effectively. Thank You
PositiveCentral location and near to everything
NegativeNoise at night from drunken people on the street singing
Front office staff - 5
Location - 4
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 4
Value/money - 5
by Maria - RESIDENCE MASNA - studio apartment
Stayed in Oct-14
Excellent apartment studio with kitchen near centre, room is large. All kitchen tools are included (toaster, plates, cups, spoons, cafe-machine etc)
PositiveGood location, 1 minute near central place
Negative
Front office staff - 5
Location - 5
Rooms and services - 4
Cleanliness - 4
Equipment & facilities - 4
Value/money - 5
by Richard - RESIDENCE MASNA - studio apartment
Stayed in Oct-14
Satellite TV and washing machine instructions could be more "user friendly" in English. e.g. There are more than 100 TV channels and very hard to find Enlish BBC or CNN. Washing machine cycle took hours because instructions were not clear. We were very disappointed with Grand City Tour (3.5 hrs) in "ENGLISH" booked and paid cash at your office. The night before we rec'd and email to say tour was cancelled because we had not paid (hours after we had walked to your office to pay in cash). Pick op was 20 min late, tour start was 20 min late and tour was combined English and French. This meant that explanations took twice as long and parts of the tour were apparently cut short. If tour is going to be combined languages then this should be explained up front so that there are no un pleasant surprises. Based on this experience we would not recommend this tour. Kind regards Richard and Beverley Payne (401)
Positive
Negative
Front office staff - 4
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 3
Value/money - 4
