Front office staff
4.9 of 5
Location
4.9 of 5
Rooms and services
4.7 of 5
Cleanliness
4.7 of 5
Equipment & facilities
4.5 of 5
Value/money
4.6 of 5
Overall(279 reviews)
4.7 of 5
Overall (279 reviews)
by Richard - RESIDENCE MASNA - studio apartment
Stayed in Oct-14
Satellite TV and washing machine instructions could be more "user friendly" in English. e.g. There are more than 100 TV channels and very hard to find Enlish BBC or CNN. Washing machine cycle took hours because instructions were not clear. We were very disappointed with Grand City Tour (3.5 hrs) in "ENGLISH" booked and paid cash at your office. The night before we rec'd and email to say tour was cancelled because we had not paid (hours after we had walked to your office to pay in cash). Pick op was 20 min late, tour start was 20 min late and tour was combined English and French. This meant that explanations took twice as long and parts of the tour were apparently cut short. If tour is going to be combined languages then this should be explained up front so that there are no un pleasant surprises. Based on this experience we would not recommend this tour. Kind regards Richard and Beverley Payne (401)
Positive
Negative
Front office staff - 4
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 3
Value/money - 4
by CHristi - RESIDENCE MASNA - studio apartment
Stayed in Sep-14
We had tried to stay in 'typical' European hotels, but this was fabulous, because of the facilities. Especially welcome was the washing machine, as we had been travelling for a week or so and need to wash stuff! Martin was wonderful, took us to the apartment and showed us around. I would stay there again, for sure. Hi Martin!!
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 4
by Eleanor - RESIDENCE MASNA - studio apartment
Stayed in Sep-14
Our third visit in ten years met all expectations . Masna is in a great location to walk to the opera, Baroque concerts, good restaurants. We even walked to the train station to take a day trip to Tabor. After a transatlantic trip it was a relief to be met and driven to pick up the keys at the main office. Before, we arrived straight to Masna. It is a well equipped studio apartment.
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 4
by Emer - RESIDENCE MASNA - studio apartment
Stayed in Sep-14
beautiful break We thoroughly enjoyed staying in Masna. The security was fantastic - even though in 9 days we did not encounter any trouble whatsoever. Great facilities - washing machine and powder supplied was a Godsend! Cleaners daily if we wanted. The only negative was the safe was a nightmare. We gave up and never used it. (That may have been our own fault, im sure it was probably straight forward but we couldn't figure it out!). Otherwise, it was perfect and we will be back!! Cant recommend highly enough!
Positiveapartment was fantastic, everything we needed!
Negativethe safe was a nightmare to use
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 4
Value/money - 4
by Santiago - RESIDENCE MASNA - studio apartment
Stayed in Aug-14
perfect location and good apartment Hemos estado bien en los apartamentos. Tiene mas que suficiente para disfrutar de la ciudad. Muy cerca de la plaza vieja y de gran parte de los monunentos
Positivelocation
Negativeoffice at 15 minutes
Front office staff - 4
Location - 5
Rooms and services - 5
Cleanliness - 4
Equipment & facilities - 5
Value/money - 5
