Front office staff
4.8 of 5
Location
5 of 5
Rooms and services
4.7 of 5
Cleanliness
4.8 of 5
Equipment & facilities
4.5 of 5
Value/money
4.6 of 5
Overall(102 reviews)
4.7 of 5
Overall (102 reviews)
by Robert - RESIDENCE RYBNA - RED HORSE - two-bedroom apartment
Stayed in Jul-19
Magic Prag Loved every minute
PositiveGreat apartment
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by David - RESIDENCE RYBNA - RED HORSE - two-bedroom apartment
Stayed in Jul-19
Great Place to stay in Prague My family and I truly enjoyed our stay at the 2-bedroom fully serviced place on Rybna 4 hosted by Prague Apartments. They were great hosts and Klara and her team were truly professional and hospital throughout the process from confirming the reservation, communicating before and during our stay. The place is fantastic and well-maintained. I highly recommend it for anyone going to Prague. Depending on how long you stay, it also includes a cleaning and change of towels during your stay. We stayed for 8 nights so had this mid-stay cleaning, which was very nice. We also especially loved that it had air conditioning in the living room and in both the bedrooms, which was great when it hit 38C for a couples while there.
PositiveFantastic accommodations in a terrific location
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Ray - RESIDENCE RYBNA - RED HORSE - two-bedroom apartment
Stayed in Jun-19
Fantastic Stay in Prague Excellent location for first time visitors to Prague. Within walking distance to just about everything you want to see and do. Nice apartment. Good value for the money. My only suggestion would be for the front office staff and cleaning staff to perform a quality control check of all lights and equipment prior to the next check in. Some of our light bulbs were burned out and the air conditioning in the living room was not cooling well(#13), along with a couple of other items. The front office staff responds immediately 24/7 to all issues. Great job.
PositivePerfect location. Very spacious two bedroom apartment
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 3
Value/money - 4
by Shirley - RESIDENCE RYBNA - RED HORSE - two-bedroom apartment
Stayed in Jun-19
Overall we were very satisfied with the facilities and the services. Excellent location, large rooms, little noise from outside or neighbouring units and well equipped kitchen. We would stay there again if we returned to Prague. It would have been helpful to have a little more instruction with respect to the heat pump, the telephone, and the intercom system. We did run out of toilet paper the last day of our visit and there were no additional rolls. .
Positive
Negative
Front office staff - 4
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Nicoll - RESIDENCE RYBNA - RED HORSE - two-bedroom apartment
Stayed in Jan-19
Excellent Location. Excellent Service. Location: These apartments could not be in a better location if you are staying in the "Old Town", in our view.. 3 minutes from Smetana Hall (Municipal House), 10-15 minute walk to Old Town Square and Old City Hall, 15 minute walk to Charles Bridge. "Billa" grocery store 5 minute walk and "mini market" immediately across the street. Located on quaint, narrow street. Staff: Unlike most of the customer service people you will encounter in the Czech Republic, the staff we dealt with were polite, friendly and helpful. We had a "problem" with the oven and washer during our stay. They happened to have a service person in the building when I called and they were at our door within 5 minutes of our call. Our problem with the appliances was solved immediately (oven needed to be "rebooted" and we just needed to be shown how to use the washer (instructions were for a different washer). They also accommodated our request to leave our bags in the apartment past our check out time while we waited for our train,
PositiveExcellent Location. Excellent Service.
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 4