Front office staff
4.8 of 5
Location
4.9 of 5
Rooms and services
4.8 of 5
Cleanliness
4.7 of 5
Equipment & facilities
4.6 of 5
Value/money
4.6 of 5
Overall(3281 reviews)
4.7 of 5
Overall (3281 reviews)
by Daniel - RESIDENCE MASNA - one-bedroom apartment
Stayed in Apr-17
Outstanding staff and great location I spent 16 nights during a business trip at Masna and did not regret it at all. The reception staff is of outstanding kindness and responsiveness. You rarely ever wait longer than two hours for a request by e-mail and the answer is always helpful. There has been written a lot about the location itself and I can fully confirm all the positive points. In walking distance to all the touristic attractions and the most important subway stations, but yet far enough away of all the hullaballoo of the tourists. If you stay longer, I highly recommend the additional services such as changing the linen or the bath towels. This service as well is carried out perfectly on time and with a high discretion. On-site staff is fully trustworthy and I never had the feeling, I should hide away things like my computer or iPad. I already booked the place again and don't think to ever stay in a hotel again when I have business to do in Prague.
PositiveYou feel like home in a way, no hotel can offer.
NegativeTV-channels should be oriented towards western Europe
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Toni - RESIDENCE MASNA - one-bedroom apartment
Stayed in Apr-17
Spacious apartment in great location! Loved this apartment and company. They were very easy to work with. Included shuttle service from airport was really nice. I would recommend this apartment and company to friends and family.
PositiveVery large apartment, centrally located, close to restaurants
NegativeStreet a little noisy from bar downstairs
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Fanný - RESIDENCE RYBNA - RED HORSE - two-bedroom apartment
Stayed in Apr-17
Great staff. Prag is wonderful. Ererything was great unless the bed in one of the bedrooms.
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 4
Cleanliness - 5
Equipment & facilities - 4
Value/money - 4
by Roman - RESIDENCE KAROLINA - two-bedroom apartment
Stayed in Apr-17
Perfect stay in Prague with they family We enjoyed our stay in this apartment. The location is perfect to visit Prague. It is close to nearly everything. We would book the apartment again
PositiveVery nice apartment!
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Mary - RESIDENCE MASNA - studio apartment
Stayed in Apr-17
heating too hot at night. Show recess old...everything else perfect
PositiveGreat flat in everything,location,size,friendliness
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 4
Equipment & facilities - 5
Value/money - 5
