Front office staff
4.9 of 5
Location
4.9 of 5
Rooms and services
4.6 of 5
Cleanliness
4.6 of 5
Equipment & facilities
4.3 of 5
Value/money
4.5 of 5
Overall(284 reviews)
4.6 of 5
Overall (284 reviews)
by Kathy - RESIDENCE KARLOVA - two-bedroom apartment
Stayed in Sep-14
Thank you for a wonderful stay and prompt attention when we needed assistance. We were pleased with the apartment and it's location, but somewhat disappointed to find that there was only one toilet. The apartment had been advertised as two bedroom, two bathrooms. We would suggest making the advertisement more clear. I can only say good things and thank you to the people who provided for a wonderful stay, from the office, to the drivers, to the gentleman who came twice to help us (once to help us get into the apartment, and then to help when the electricity went out). Kristyna was welcoming to us when we arrived in the city, and we felt very comfortable. Given the opportunity to re-visit, we would want to stay in this apartment. Thank you.
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 4
Cleanliness - 5
Equipment & facilities - 4
Value/money - 5
by Neville - RESIDENCE KARLOVA - two-bedroom apartment
Stayed in Aug-14
Wonderful experience. Would recommend to anyone
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 4
Cleanliness - 5
Equipment & facilities - 4
Value/money - 5
by Rebecca - RESIDENCE KARLOVA - two-bedroom apartment
Stayed in Aug-14
Vacation for 4 in Prague We were pleased with office staff and timely responses to our questions and concerns. We didn't realize we booked with a third party so would go directly to Prague city apartments in future. (Our transportation provided by the booking company through trip advisor did not get us to the office for the keys before leaving us at the apartment.) Nice location to all the sights in Old town.
PositiveExcellent service when we had no hot water.
NegativeNoisy despite being on "quiet side street."
Front office staff - 5
Location - 4
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 4
Value/money - 4
by Eyas - RESIDENCE KARLOVA - two-bedroom apartment
Stayed in Aug-14
best friends trip I am always satisfied with the apartments I rent from prague city apartment.. the guys in the office are really helpful and responsive and always helpful.. Thank you very much for making every stay in prague special.. Eyas Aldossari
Positiveperfect location, excellent service and clean apartments
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 3
Value/money - 4
by Cedric - RESIDENCE KARLOVA - three-bedroom apartment
Stayed in Aug-14
A bit disappointing On the positive side : the apartment is spacious and located at the center of Prague. It is rather well equiped (as announced in the description). The beds are combortable. The apartment is clean. The staff is nice and welcoming. However the floor is in very bad shape and looks dirty (even if it is not). The apartment has unmatching furniture all over, some not in good shape. The lace curtains and not ironed. It really gives a chip feeling that does not match the luxurious impression given by the web site pictures. The air conditioning does not cover the two rooms that are on the very noisy street. One of the two rooms only has simple windows (the two others have double windows). The access to the apartment is via a very small elevator that gets stuck at times: only two people can go at the same time so we needed 3 trips each time we had to go in and out. We were coming from Vienna where for the same price we had a spacious and luxurious apartment ! The apartment is too expensive for what it is.
PositiveWell situated and spacious
NegativeNot the luxurious feeling giveng by the web site pictures
Front office staff - 5
Location - 4
Rooms and services - 3
Cleanliness - 4
Equipment & facilities - 4
Value/money - 3
