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Front office staff

4.9 of 5

         
 
 

Location

4.9 of 5

         
 
 

Rooms and services

4.6 of 5

         
 
 

Cleanliness

4.6 of 5

         
 
 

Equipment & facilities

4.3 of 5

         
 
 

Value/money

4.5 of 5

         
 
 

Overall(294  reviews)

4.6 of 5

         
 
 

Overall (294 reviews)

 

by Carsten - RESIDENCE KARLOVA - two-bedroom apartment

Stayed in Jun-14

 
Total4.2

family holidays a well located apartment in prague center one is all very well easily reachable on foot well submitted all available small notes light on the balcony was not the window handle broken in the bedroom and the cleanliness could be better but these are just little things

Positive

Negative

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 4

         

Cleanliness - 3

         

Equipment & facilities - 4

         

Value/money - 4

         
 

by Pavlos - RESIDENCE KARLOVA - two-bedroom apartment

Stayed in Jun-14

 
Total4.2

excellent location, the apartment was ok, I would stay there again.

Positiveexcellent location

Negativesome items-furniture in the apartment were broken

 

Front office staff - 4

         

Location - 5

         

Rooms and services - 3

         

Cleanliness - 4

         

Equipment & facilities - 5

         

Value/money - 4

         
 

by Richard - RESIDENCE KARLOVA - two-bedroom apartment

Stayed in Jun-14

 
Total5

Great location with great views! Wow…what amazing views!! We needed a place to stay for 2 nights in Prague and the Karlova 42 was just the place. The view was spectacular and the location was awesome. Check in was a breeze and Jacob came along with us to show us the apartment, how to use the keys and even helped us with our luggage. The office staff was great at communicating to us via internet for booking a tour, contacting our shuttle service and even having someone come change the burned out light bulb in the upstairs bathroom. The washing machine and drying rack were lifesavers as we had been in Europe for 2 weeks and really needed to do some laundry. The bed was the most comfortable we had during our 3 weeks away from home!!! The only downsides were hauling luggage up the last bit of stairs but for the view it was totally worth it and some city noise but not enough to keep us awake. I only wish we had stayed longer than 2 days in this amazing apartment. If I’m ever in the great city of Prague again…I would totally stay here!!

PositiveWish we had stayed longer than 2 nights.

NegativeHauling luggage up the last bit of stairs but for the view totally worth it!

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 5

         
 

by Igor - RESIDENCE KARLOVA - three-bedroom apartment

Stayed in May-14

 
Total4.2

Great days in Prague Hello, the cleanliness of dishes and glases were bad and we were forced to clean all with dishwasher immediately. Any hairs on the bottom in the bathroom and in two beds. Absolutly enough space for 6 pax, perfect location, well furniture and kitchen equipment. We enjoyed the days in Prague and in your apartment. Best greetings Igor

PositivePerfect location

Negative

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 4

         

Cleanliness - 3

         

Equipment & facilities - 4

         

Value/money - 4

         
 

by Steve - RESIDENCE KARLOVA - two-bedroom apartment

Stayed in May-14

 
Total4.2

Spacious and Gracious, Safe and Secure Dear Sir Overall we have ninety percent good things to say!!! Thank you for a lovely time Karlova 42, tte apartment itself exceeded expectations for cleanliness and was very well equipped. The beds and linens were amazing. (We would love to purchase comforters and pillows that you have!) The apartment was spacious and in a gorgeous but extremely noisy location. The really only negative was that there was loud yelling from drunken groups all night long most nights but there is not much that you could do about that. We used the air conditioners to drown out the noise. But the worst part for us was that when we arrived the office staff sent a young woman with us who was only in her second day. She took us on the wrong elevator which wouldn't work and she could not figure out how to get it to work - my husband had to help her and we had to get off and on several times. Then she took us to the wrong apartment. We went back down to another elevator and had to go to the actual apartment (Karlova 42). There she could not answer any questions about the television, the furnace, air conditioners or anything else. She did not provide any information about the neighborhood or the apartment in general. One of our key cards broke immediately so we had to call the office. The office staff tried to help over the phone but we had to press them to send someone with a new key card and to help orient us. They sent a young man promptly but only because he was there and insisted to her that he should come. He took took the broken key card but apparently did not give it to the office staff so when we left we were contacted about still having it. Also, he could not figure out the television in English - it was set for Dutch. He could only get three English stations on the television which were just CNN, BBC and one other news station. The maid was outstanding. She did a fantastic job and we did leave a tip for her. Please commend her. The transfers to and from the airport were fantastic!!! Thanks so much. Suggestions - written information on the furnace. We were trying to turn it off and somehow turned it on and couldn't figure how to get it to come down. Also, suggest some information about the neighborhood as well as a small map of the neighborhood would have been wonderful especially with information on the location of the post office, closest grocery store, tram, fair taxi, metro and train. We would definitely stay again and overall it was an 9 experience on a scale of 1 to 10. The apartment booking was a 10 - the best and we felt safe and secure.

PositiveImmaculate and spacious

NegativeExtremely noisy with drunken crowds

 

Front office staff - 2

         

Location - 4

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 4

         
 
 
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