Front office staff
4.8 of 5
Location
4.9 of 5
Rooms and services
4.8 of 5
Cleanliness
4.7 of 5
Equipment & facilities
4.6 of 5
Value/money
4.6 of 5
Overall(3281 reviews)
4.7 of 5
Overall (3281 reviews)
by Kim - RESIDENCE MASNA - studio apartment
Stayed in Aug-15
The apartment is in an EXCELLENT location - very close to the centre and it's major attractions, and also to a great little deli/bakery and numerous good restaurants. It is also very quiet given the proximity to all the action. Perhaps rarely, the website's description and photos were very accurate - it was just as it looked!
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Guram - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in Aug-15
Highly recommended Very satisfied by location + room size + services. Small issue realted to synthetic pillow that have created minor eyes allergy. Please say a warm hello to Bozhena: she is an adorable girl. We will be happy to help her either in Paris or Moscow!! We will be back!!
PositiveLocation, room size, service
NegativeSynthetic pillow
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 4
Value/money - 4
by Geoff - RESIDENCE BREHOVA - one-bedroom apartment
Stayed in Aug-15
Lovely staff, but disappointing room unfortunately First of all the reception staff were excellent. Very professional and efficient and friendly. Great job. The location was good to use as a base to explore the city from. Unfortunately, for us, this was the end of the positives. Now we are vry easy going people and we don't like to complain, but we were quite disappointed. We received instructions for check-in via email. When we arrived at the address to check-in (not at the residence) we were told we could actually check-in at the residence....when we got there it was a smooth check-in, but it could have been avoided with the correct information. The accommodation was spacious, but it was very stuffy in the room (it was a hot few days when we stayed), and the room had a really strong and offputting odour of cigarette smoke and we found it quite awful during our stay. To try and reduce this problem we had to leave the windows open as there was no fan or airconditioning. With the windows open the road noise was exceedingly loud well into the nig
PositiveExcellent front of house staff and good location to explore from
NegativeAwful cigarette odour, hot with no fan or air conditioning, very noisy.
Front office staff - 5
Location - 5
Rooms and services - 3
Cleanliness - 3
Equipment & facilities - 4
Value/money - 3
by Pierre - RESIDENCE MASNA - one-bedroom apartment
Stayed in Aug-15
nice holidays very good situation
Positivevery agreable
Negativeno air cool
Front office staff - 5
Location - 5
Rooms and services - 4
Cleanliness - 5
Equipment & facilities - 5
Value/money - 4
by Zhao - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in Aug-15
Perfect Perfect! The location is just 5-10 munites walk to the river, the old town square, the metro, and Tesco. The rooms are large with high ceilings and good views. Most importantly, all rooms have air conditioners. The frondesk is very helpful. Wendy recommended us very good restaurants. We love the places. Thank you, Wendy!
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
