Front office staff
4.8 of 5
Location
4.9 of 5
Rooms and services
4.8 of 5
Cleanliness
4.7 of 5
Equipment & facilities
4.6 of 5
Value/money
4.6 of 5
Overall(3281 reviews)
4.7 of 5
Overall (3281 reviews)
by Joan - RESIDENCE KARLOVA - two-bedroom apartment
Stayed in Sep-14
Overall our experience was satisfactory. However, the apartment itself was not as lovely as the photographs suggested. Also, future visitors should be advised that the courtyard is treacherous, with uneven stones - very tricky to navigate at night. It is also strewn with cigarette butts. The toilet tissue dispensers in two of the bathrooms were broken. We had five in our party, and although the pull-out bed was made up, there were only four bath towels supplied. We did, however, have three bath mats, which seemed superfluous. It would have been nice to have had paper cups in the bathrooms, which were downstairs from the kitchen/living area. Another suggestion would be to have some way to contact the office from the apartment. Even though the office was supposed to be open 24/7, one had to make the 5 minute walk to the office (and not get lost!) in order to talk to someone if there was an issue or emergency. Our biggest disappointment was that the apartment was advertised as having a washer and dryer.
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 3
Cleanliness - 4
Equipment & facilities - 3
Value/money - 4
by Richard - RESIDENCE KAROLINA - one-bedroom apartment
Stayed in Oct-14
Excellent two week stay Courteous, helpful staff. Apartment was clean and exactly as presented in on-line description. We experienced no problems during our two-week stay.
PositiveAll was as expected. No problems. Courteous, helpful staff.
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Roman - RESIDENCE KARLOVA - two-bedroom apartment
Stayed in Sep-14
Good location in old city We enjoyed our stay at Karlova 42 which has a superb location just minutes from the Karlov Most and the old town square. The apartment was clean, the beds were nice, the kitchen very practical for snacks and breakfast. Kitchen would not be too useful for a full cooking of meals. Disappointed in the fact that 2 baths do not include 2 toilets. We live and learn. We would recommend Prague City Apts at this location.
PositiveThe apartment was very practical and useful. Good beds, kitchen was useful for snacks or breakfast.
NegativeApartment was advertised as a 2 bedroom and 2 bath but had ONLY one toilet. It would be more accurate if detail explained that there is only 1 toilet. It seems the company is hiding the fact. In all instances when you advertise 2 baths it means 2 toile
Front office staff - 5
Location - 5
Rooms and services - 3
Cleanliness - 4
Equipment & facilities - 3
Value/money - 4
by Michaela - RESIDENCE KAROLINA - two-bedroom apartment
Stayed in Sep-14
Revisit place of birth After an initial disappointment of not being able to move to the apartment we have originally selected, Mariana has done everything to accommodate us in a similar standard of apartment. Staying at the Karolina was very enjoyable for many reasons: beautifully restored building with an amazing location so close to the iconic Charles Bridge and surrounding architectural treasures, modern well kept and clean facilities and finally an amazing reception staff, including Mariana and Alexandra. Would highly recommend the service provided by Prague Apartments. We will certainly be back!
PositivePerfect location, great service, modern facilities
NegativeOne of the toilets had a sewer smell
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 4
Equipment & facilities - 5
Value/money - 4
by Larry - RESIDENCE RYBNA - RED HORSE - one-bedroom apartment
Stayed in Sep-14
Great stay in Prague I stayed for a week in the Residence Rybna and loved it. The apartment was comfortable, well appointed, clean, and well maintained. The location of the apartment was perfect: only a few minutes walk from the Old Town Square, yet in a relatively quiet area. Everything I needed for everyday living was close at hand including grocery shopping, restaurants, and a bank machine for cash. Dealing with Prague City Apartments was a pleasure at every step. Booking my reservation, arrival and check-in, assistance in booking a concert during my stay, and arranging discounted transportation for me when I left for the airport. Clearly, this is a very well run business with a focus on customer satisfaction, quality, and value. I will not hesitate to recommend PCA to friends visiting Prague and I will certainly use them again next time I am in that wonderful city.
PositiveComfortable, well equipped apartment in an excellent location
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5