Front office staff
4.9 of 5
Location
4.9 of 5
Rooms and services
4.6 of 5
Cleanliness
4.6 of 5
Equipment & facilities
4.3 of 5
Value/money
4.5 of 5
Overall(284 reviews)
4.6 of 5
Overall (284 reviews)
by Yves - RESIDENCE KARLOVA - two-bedroom apartment
Stayed in Jan-13
Perfect location
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 4
Value/money - 5
by Fiona - RESIDENCE KARLOVA - two-bedroom apartment
Stayed in Dec-12
Marshalls 23 - 27 Dec 2012 Dear Martin, I am in hotel operations myself and would like to congratulate you the running of a great operation. My wife managed our reservatuion process and she was impressed with the ease of communication. The gifts for the children and wine accompanied by your card was a very nice touch, which had more sincerity than most hotel welcome card and gifts. Thank you. The location is perfect for tourists wanting to have walking access to the city. Overall we were very happy with the product and services and I offer the below observations as constructive feedback, I think attention to these few things will greatly impact future guests overall impression and probably trip advisor comments. Housekeeping. The fridge had a very strong garlic smell. Lots of dust under the beds Kitchen utensils not properly cleaned prior to our arrival Engineering The staircase rail should be fixed. If someone puts their full weight to support themselves it will collapse. Some power sockets need properly fixing
PositiveGreat service, fantastic location
NegativeAttention to a few small details would enhance overall impression
Front office staff - 5
Location - 5
Rooms and services - 4
Cleanliness - 3
Equipment & facilities - 4
Value/money - 4
by Bernadette - RESIDENCE KARLOVA - two-bedroom apartment
Stayed in Dec-12
Being in the habit of renting apartments when we travel we can say that the apartment 42 of the residence Karlova is high-quality; situated well, very appropriate(clean), big and functional with a magnificent view(sight). As for the services(performances) (kindness of the welcome(reception) and the coverage(care)) they really facilitate the stay. We shall return!
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Michael - RESIDENCE KARLOVA - two-bedroom apartment
Stayed in Dec-12
Prague trip We had a great stay in Karlova Residence. The apartment is in a great location, very close to the Christmas markets, astronomical clock, plenty of restaurants and bars, plenty of stores, and also close to the subway, which can take you anywhere in prague. The staff at PCA is extremely helpful, and their help desk is the 24/7 to answer any questions you may have or to call you a cab. Because of the proximity to the bars the street was slightly noisy at night, but not bad at all. I was never woken up due to noise, but sometimes when I was up late watching tv I could hear the noise. Overall, I highly recommend Prague City Apartments, great value and extremely helpful!
PositiveGreat location, front office very helpful, plenty of space
NegativeSlightly noisy at night sometimes
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
by Matias - RESIDENCE KARLOVA - three-bedroom apartment
Stayed in Dec-12
Christmas market trip Great base for city trip
PositivePerfect location, spacious and value for money
NegativeNo negativities
Front office staff - 5
Location - 5
Rooms and services - 4
Cleanliness - 4
Equipment & facilities - 4
Value/money - 4
