Front office staff
4.8 of 5
Location
4.9 of 5
Rooms and services
4.8 of 5
Cleanliness
4.7 of 5
Equipment & facilities
4.6 of 5
Value/money
4.6 of 5
Overall(3281 reviews)
4.7 of 5
Overall (3281 reviews)
by Tim - RESIDENCE KARLOVA - two-bedroom apartment
Stayed in Nov-12
Quaint apartment hotel in the heart of one of Europe's most beautiful neighbourhoods! Very wonderful and pleasant stay. The location was perfect, the front office staff from the moment the booking was made until our departure was reliable, efficient, friendly, and went above and beyond what I expected as a customer. I would highly recommend this company to any of my family and friends!
PositiveFirst-class customer service team, wonderful location, and great value!
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 4
Equipment & facilities - 5
Value/money - 5
by Tobias - RESIDENCE KARLOVA - three-bedroom apartment
Stayed in Nov-12
Perfect for a group trip Our second stay in Residence Karlova. Found everything to be as described on the website. One little thing: the elevator only works with a maximum of two people. It's been both years that the elevator got stuck in the evening and wouldn't move any more which made it impossible to get up to the flat. Fortunately Prague City Apartment Staff has 24/7 availability and solved the situation. Thanks for that. Overall: great apartment, extremely customer-oriented staff. The way it should be everywhere!
Positiveperfect location, much space
Negativebe careful with the elevator
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 4
Value/money - 5
by Rene - RESIDENCE KARLOVA - two-bedroom apartment
Stayed in Nov-12
Weekend trip One of the best locations in old town ( karlova street ) Only 5 minutes to charles bridge and old town square If we visit prague in the future we will definitely come back to your appartements.
Positiveawesome location
Negativea little bit pricy
Front office staff - 5
Location - 5
Rooms and services - 4
Cleanliness - 4
Equipment & facilities - 4
Value/money - 4
by Hans - RESIDENCE KARLOVA - two-bedroom apartment
Stayed in Oct-12
Perfekt location and facilitis
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 4
Cleanliness - 4
Equipment & facilities - 5
Value/money - 5
by Alexander - RESIDENCE KAROLINA - two-bedroom apartment
Stayed in Nov-12
Romantic Prague We enjoyed our short vacations in Prague. The staff was very helpful and the apartment was nice. We would recommend this apartment and we are looking forward to return there.
PositiveGood location, well furnished
NegativeNo
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 5
