Front office staff
4.8 of 5
Location
4.9 of 5
Rooms and services
4.8 of 5
Cleanliness
4.7 of 5
Equipment & facilities
4.6 of 5
Value/money
4.6 of 5
Overall(3281 reviews)
4.7 of 5
Overall (3281 reviews)
by Renata T. - RESIDENCE KAROLINA - two-bedroom apartment
Stayed in Apr-12
Your office staff was extremely helpful to us in every aspect. They went out of their way to answer our questions regarding the city, etc., even many questions we had, which had really nothing to do with their job - they were unfailingly polite & always helpul. The apts. were large, well furnished, very comfortable, quiet & well located. We also very much appreciated your ability, to allow us to stay at a very reasonable price. I have the highest recommendation for the apts. & service you offer to vising guest in your beautiful city & hope to visit you on my next trip again. Best regards, R. T. Panfil Monerey Bay Area, CA
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 4
by Shirish - RESIDENCE KARLOVA - two-bedroom apartment
Stayed in May-12
Prague ofcourse is a lovely place. As regards Residence Karlova--have mixed feelings-- The arrangements. cleanliness, instant response by your staff was commendable. But the clarity on information could be improved. have given my reasons above. Barring these instances, our stay was comfortable and thank you for the same. Best Regards Shirish Pingale
PositiveInstant response by your staff, Good clean rooms, liked the complimentary Wine package.
NegativeNeed to bring more clarity in information-- for e.g--- our rooms did not have AC-- it is generally assumed that rooms would have airconditioning for such appartments and need not be asked separately. Also our appartment #21 has only one WC. I had asked s
Front office staff - 4
Location - 5
Rooms and services - 4
Cleanliness - 5
Equipment & facilities - 4
Value/money - 4
by Jackie - RESIDENCE MASNA - studio apartment
Stayed in May-12
Perfect location, very quiet, spacious - entrance to building could improve - value for money relatively good but for South African currency quite high.
Positive
Negative
Front office staff - 5
Location - 5
Rooms and services - 5
Cleanliness - 5
Equipment & facilities - 5
Value/money - 4
by Patricia - RESIDENCE KARLOVA - three-bedroom apartment
Stayed in May-12
Three couples enjoying a break in Prague We were three couples taking a break in Prague. We appreciated the space and clarity of the Karlova 33; lovely bedrooms and bathrooms and the fact we could sit out on our private terrace for meals. Unfortunately the terrace light did not work (a customer has already mentioned this!!). The terrace chairs are worn through with holes (should be replaced); the parasol is broken and does not open! The floors were very dirty but we asked the staff to clean them and hose down outside terrace area! Would appreciate bedside lamps on BOTH sides of the beds! The staff was very friendly and responded rapidly and efficiently to our requests. We loved being in the centre of the old town but Karlova street is unfortunately noisy with loud music and people shouting at all times day and night. Ear plugs are essential!!
PositiveVery central for all tourist sights by foot
NegativeRowdy street noises at all times day and night!
Front office staff - 5
Location - 4
Rooms and services - 5
Cleanliness - 3
Equipment & facilities - 3
Value/money - 4
by Michael - RESIDENCE MASNA - one-bedroom apartment
Stayed in May-12
I have been to Masna Apartment House a few times over the years. Now the apartment looks a little "worn" But still a fine value for the money. Also I am missing the Reception in house. ( For safety )
Positive
Negative
Front office staff - 4
Location - 4
Rooms and services - 3
Cleanliness - 3
Equipment & facilities - 3
Value/money - 3