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Front office staff

4.8 of 5

         
 
 

Location

4.8 of 5

         
 
 

Rooms and services

4.9 of 5

         
 
 

Cleanliness

4.8 of 5

         
 
 

Equipment & facilities

4.8 of 5

         
 
 

Value/money

4.8 of 5

         
 
 

Overall(28  reviews)

4.8 of 5

         
 
 

Overall (28 reviews)

 

by Odd - ART RESIDENCE KROCINOVA - two-bedroom apartment

Stayed in Apr-17

 
Total5

Easter visit The appartment was very spacious and fully equipped with quality brands. The "key" for the appartment door is an electronic card. You have to place it in a slot next to the door to switch on power. This means that the electric clocks are never correct because they lose power every time you go out. The dishwasher can only be run in eco-mode which takes a horribly long time, and it of course stops if you go out. And charging your mobile phone while you go to a concert is also a no go. So ask for an extra door card that you can leave in the slot while you'r out! You will get one, because the staff are exceptionally friendly and cooperative. There's a supermarket about 5 minutes walk away. The street is surprisingly quiet for being that close to the Karl's Bridge. We didn't need to use public transport because everything we wanted to see was in walking distance. Both the place and the company can be warmly recommended.

PositiveThe appartment was spacious, clean and well equipped and centrally located

NegativeThe energy saving was a bit exaggerated

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 5

         
 

by Philip - ART RESIDENCE KROCINOVA - two-bedroom apartment

Stayed in Jan-17

 
Total5

Christmas Vacation We enjoyed our stay immensely. We were able to walk to everything. The apartment is nicely furnished with all the amenities you need. The 24 hour concierge service is wonderful. We would definitely stay there again.

PositiveClose to everything, clean, spacious and secure

Negative

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 5

         
 

by Juan - ART RESIDENCE KROCINOVA - two-bedroom apartment

Stayed in Oct-16

 
Total5

Great option! We really enjoyed our time staying at this apartment. It is well located near the main points in the city, the staff is helpful and very professional. I recommend this property.

Positivegood location, professional staff, clean, comfortable

Negative

 

Front office staff - 5

         

Location - 5

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 5

         
 

by Colin - ART RESIDENCE KROCINOVA - two-bedroom apartment

Stayed in Oct-16

 
Total3.5

I emailed on several occasions that help is needed as I am travelling with elderly parents but reception was not keen to assist with luggage. On day of check out, had to request again for keys to be picked up from apartment rather than reception. Was told that apartment is checked and all functioning well. But on check in air con was found to be not working. Service personnel came in 3 times to do the same thing - switch off and on again mains but that did not help. I am wondering what training/check list does the staff do when they say an apartment has been checked. Service not personal unfortunately. Specific requests not even entered into system I believe. Sorry not impressed with your staff. Rgds

Positiveapartment location good and new

Negativestaff and communication can be better

 

Front office staff - 2

         

Location - 4

         

Rooms and services - 4

         

Cleanliness - 4

         

Equipment & facilities - 4

         

Value/money - 3

         
 

by Lucie - ART RESIDENCE KROCINOVA - two-bedroom apartment

Stayed in Sep-16

 
Total4.5

Perfect!! It was all just perfect!! Central location, very nice, big and clean apartment, helpful and friendly service .. would definitely come again...

PositiveGreat location, nice,big and clean apartment...

NegativeFront staff could be a bit more informed (some of staff)

 

Front office staff - 3

         

Location - 4

         

Rooms and services - 5

         

Cleanliness - 5

         

Equipment & facilities - 5

         

Value/money - 5

         
 
 
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